Certificate III in Business

National Code: BSB30120
TAFE SA Code: TP01229


This qualification provides skills that will empower you to support the effective functioning of a business across industries. Throughout the course, you’ll practice how to liaise with different stakeholders, prepare documents, spreadsheets and presentations, maintain office resources and financial records, and support operational plans. You’ll fine-tune your ability to problem solve, manage deadlines and timeframes, collaborate with other team members, and communicate effectively.

Example Career Profile
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12 months 

Full Time or Part Time equivalent

Customer Service Officer

Locations & Applications

Campus / Location
Study Mode
Study Load

Course Admission Requirements

  • No course admission requirements
If there are more applications for this course than places available, applicants will be ranked by date of application to this course.

Please Read Before Applying

Entry Recommendations
Recommended for those interested in working in clerical, administrative or operational industries.

Attendance Requirements (subject to change)
This course is either a blend of virtual online classes or face to face classes. You must attend all scheduled classes at locations and times outlined in your information session conducted by lecturers.

Industry Conditions and Skills
Computer skills to be able to navigate and use online content.

Additional Uniforms, Equipment and Costs
Computer and the internet.

Average cost per semester
Total Fees for the 12 month course
You may be eligible for government subsidised training.
Subsidised training may require applicants to complete a Core Skills Profile Assessment (CSPA).
Full Fee

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Administration/clerical assistant, Data entry operator, Information desk clerk, Receptionist, Personal assistant, Executive officer.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Business (BSB30120)
    This course covers customer service skills, processing and maintaining workplace information, communicating with people from diverse backgrounds and computing skills. To complete the qualification you are required to complete 6 core units and 7 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates are satisfied with the overall quality of training.
    of TAFE SA graduates would recommend their training.

    * 2023 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Apply critical thinking skills in a team environment 40
    Assist with maintaining workplace safety 40
    Engage in workplace communication 40
    Participate in sustainable work practices 20
    Support personal wellbeing in the workplace 50
    Use inclusive work practices 30


    Name Nominal Hours
    Deliver and monitor a service to customers 35
    Design and produce business documents 80
    Design and produce spreadsheets 35
    Organise personal work priorities 30
    Organise workplace information 30
    Use digital technologies to communicate in a work environment 20
    Write simple documents 30
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