TAFE SA Feedback or Complaint

At TAFE SA we take all comments made to us seriously, whether it is a complaint or just feedback. For us a complaint is when you're unhappy with a service or product and would like us to fix or resolve a problem. Feedback is when you have positive or negative comments about a service, but you don't need a response. Feedback can include compliments about the service you've received.

Please note this form should not be used for general TAFE SA Enquiries. If you have a general enquiry related to course information or registration or course fees or require urgent support please contact 1800 882 661 or Enquire Now.

How to make a complaint or give feedback:

Post - send details to: TAFE SA Customer Relations - GPO Box 1872, Adelaide SA 5001

In person – if you would prefer to meet with someone in person please refer to the customer locations and visit your local campus. A staff member will support you in using the online form below to lodge a complaint.

Online - please complete the form below and an appropriate service officer will be in touch with you.

Customer Details

* denotes mandatory field

Details of Issue

Complaint or Feedback *

If you wish to provide any attachments or evidence for consideration please select from the fields below to upload them here (maximum three attachments)

What happens next:

You'll receive an acknowledgement when you lodge your complaint. If we need more time to investigate, we'll contact you within 10 business days. In order to investigate your complaint thoroughly, we may ask you for further details:

  • your name and preferred contact details
  • your student ID number
  • your TAFE SA program or service area involved
  • a clear description of your experience
  • the name of anyone you have already spoken too
  • what you would like us to do.

We'll let you know when the investigation is complete. If we don't uphold your complaint we'll let you know why. We'll also admit where things could have been done better and tell you what will be done to avoid it happening again.

All information provided is managed in compliance with the Government of South Australia's information privacy principles (IPPs), a copy of which can be obtained on the Department of the Premier and Cabinet website.

If you feel your complaint has not been dealt with properly, let us know. If you're still not satisfied you can refer your case to the Ombudsman SA or the Office of the Training Advocate

If this issue is impacting on your health and wellbeing or your studies you may wish to consider meeting with a TAFE SA student services officer. Please make an appointment by following the information at TAFE SA counselling.