TAFE SA Feedback or Complaint
At TAFE SA we take all comments made to us seriously, whether they are complaints or feedback. For us a complaint is when you're unhappy with a service or product and would like us to fix or resolve a problem. Feedback is when you have positive or negative comments about a service, but you don't need a response. Feedback can include compliments about the service you've received.
Current students are encouraged to discuss any issues or concerns directly with your lecturer or program support officer in the first instance.
Please note this form should not be used for general TAFE SA Enquiries. If you have a general enquiry related to course information or registration or course fees or require urgent support please contact 1800 882 661 or Enquire Now.
How to make a complaint or give feedback:
In person – if you would prefer to meet with someone in person please refer to the customer locations and visit your local campus. A staff member will support you in using the online form below to lodge a complaint.
If you are an international student, you may wish to speak with the International Student Support Consultant (International Unit) to discuss your issue, complaint or feedback. If you wish to take it further, they can support you to submit a formal complaint or appeal using the form below or via an email to the relevant person. Please call the International Student Support Consultant on 8207 8279 or contact them by email. You may also wish to view additional information about support services.
Online - please complete the form below and an appropriate service officer will be in touch with you.
Post - send details to: TAFE SA Executive Suite - GPO Box 1872, Adelaide SA 5001
* denotes mandatory field
Details of Issue
If you wish to provide any attachments or evidence for consideration please upload up to three files below.
What happens next:
You'll receive an acknowledgement when you lodge your complaint. If we need more time to investigate, we'll contact you within 10 business days. In order to investigate your complaint thoroughly, we may ask you for further details:
- your name and preferred contact details
- your student ID number
- your TAFE SA program or service area involved
- a clear description of your experience
- the name of anyone you have already spoken too
- what you would like us to do.
We'll let you know when the investigation is complete. However, if you do not respond to us after multiple attempts to make contact your complaint may be closed. If we don't uphold your complaint we'll let you know why. We'll also admit where things could have been done better and tell you what will be done to avoid it happening again.
All information provided is managed in compliance with the Government of South Australia's information privacy principles (IPPs), a copy of which can be obtained on the Department of the Premier and Cabinet website.
If you feel your complaint has not been dealt with properly, let us know. If you're still not satisfied you can refer your case to the Ombudsman SA or the Office of the Training Advocate.
Students seeking to appeal an academic result or decision must refer to the Assessment and Academic Grievances policy and procedure.
TAFE SA is committed to ensuring our complaint processes are accessible and responsive to Aboriginal people, people from culturally and linguistically diverse communities, people with disabilities and people who are vulnerable or disadvantaged. If this issue is impacting on your health and wellbeing or your studies you may wish to consider meeting with a TAFE SA student services officer. Please make an appointment by following the information at TAFE SA counselling.
TAFE SA international students seeking to appeal a decision issued by International Unit, please email or use this form. Where an international student is unhappy with the outcome or handling of the TAFE SA internal appeal or complaint, they can additional seek assistance from the Ombudsman SA. During any appeal process, international students with an active Confirmation of Enrolment (COE) should continue to attend classes and maintain their enrolment and course progress requirements.
Customer Resolution and Feedback Policy
Customer Resolution and Feedback Procedure
International Complaints and Appeals
International Student Appeal Flowchart