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Perform administrative and customer service roles in a variety of business settings

TAFE SA business qualifications can lead you to administrative and business management careers in a range of industries. Course cover topics such as customer service, business administration, small business, record keeping and international business. Our simulated businesses provide real-world business experience.

Get Real with the Simulated Business environment at Adelaide City

The new simulated business environment at the Adelaide City Campus is a centre for business excellence where students learn in a setting far removed from a traditional classroom. The revamped space features two TAFE SA simulated businesses one with a generic business flavour and one with a medical/health receptionist focus. There are meeting rooms, break-out areas, a centralised utility room with the latest office equipment, and an impressive reception area where hands-on experience is gained for those learning customer engagement and reception skills.

With employability skills as the key focus, courses taught out of this space include Business, Administration, Health Support, Government plus a range of industry specialisations.

Business and Administration Courses

Award Courses Help…  National Code
Certificate II in BusinessBSB20115
Certificate II in Health Support ServicesHLT23215
Certificate III in BusinessBSB30115
Certificate III in Business AdministrationBSB30415
Certificate III in Business Administration (Medical)BSB31115
Certificate III in Customer EngagementBSB30215
Certificate III in Health AdministrationHLT37315
Certificate III in Micro Business OperationsBSB30315
Certificate IV in BusinessBSB40215
Certificate IV in Business AdministrationBSB40515
Certificate IV in Health AdministrationHLT47315
Certificate IV in New Small BusinessBSB42615
Certificate IV in RecordkeepingBSB41715
Diploma of BusinessBSB50215
Diploma of Business AdministrationBSB50415
Diploma of Business Administration/Bachelor of Business - Flinders Uni Pathway
Diploma of Business/Bachelor of Business - Flinders Uni Pathway
Advanced Diploma of BusinessBSB60215
Short Courses Help… Duration
A Guide to Starting a New Business2 hours
Advanced Excel 20161 day
Advanced Word 20161 day
Basic Excel 20161 day
Basic Word 20161 day
Business Systems and Processes1 day
Develop Keyboard Speed and Accuracy8 weeks
Financial Administration - Payroll, Accounts and Ledgers8 weeks
Financial Administration - Process Payroll - MYOB4 weeks
Financial Administration - Set Up and Process Financial Records8 weeks
Health Administration - Infection Prevention and Control4 weeks
Health Administration - Interpret and Apply Medical Terminology8 weeks
Health Administration - Maintain Confidentiality, Privacy and Security4 weeks
Health Administration - Responding to Difficult Incidents and Challenging Behaviour4 weeks
Health Administration - Workplace Health and Safety Practices4 weeks
Improving Customer Service Skills for Business8 weeks
Intermediate Excel 20161 day
Intermediate Word 20161 day
Introduction to Customer Service for Business8 weeks
Keyboarding Speed and Accuracy - Skills Testing1 hour
Learning the Key Skills to Business Development3 hours
Legal Administration - Interpret and Use Legal Terminology8 weeks
Legal Administration - Overview of Legal Administrative Duties8 weeks
Legal Administration - Searching Public Records4 weeks
Maintain a Business Website8 weeks
Manage Meetings4 weeks
Managing Customer Behaviour1 day
Medical Terminology for Administrative Staff1 day
Medical Terminology Training for Administration Staff4 weeks
Microsoft Office Training - Design and Produce Text Documents8 weeks
Microsoft Office Training - Produce Spreadsheets8 weeks
MYOB for Business - Advanced3 hours
MYOB for Business - Beginner1 day
MYOB for Business - Payroll1 day
Organise Meeting Documentation and Minutes4 weeks
Plan and Chair Effective Meetings3 hours
Plan and Organise Effective Minute Taking3 hours
Prepare an Effective Resume and Cover Letter1 day
Preparing for Work as a Customer Service Operator4 weeks
Recordkeeping - Classifying, Registering and Tracking Records8 weeks
Recordkeeping - Maintain Business Records4 weeks
Recordkeeping - Monitor and Maintain Records in an Online Environment8 weeks
Recordkeeping - Providing Appropriate Information from Business Records4 weeks
Recordkeeping - Responding to Recordkeeping Enquiries4 weeks
Recordkeeping - Reviewing and Managing Business Records4 weeks
Recordkeeping - Setting up a Business Records System8 weeks
Recordkeeping - Transfer or Dispose of Business Records4 weeks
Responding to Customer Complaints4 weeks
Responding to Customer Enquiries8 weeks
Risk Management for Business8 weeks
Undertake Small Business Planning12 hours
Use Microsoft Access to Create and Use Databases4 weeks
Use Microsoft Excel to Produce Complex Spreadsheets8 weeks
Use Microsoft Excel to Produce Spreadsheets8 weeks
Use Microsoft Office to Produce Professional Documents8 weeks
Use Microsoft Office to Produce Style Guides and Templates8 weeks
Use Microsoft PowerPoint to Produce Presentation Slides4 weeks
Use Microsoft Publisher to Produce Complex Desktop Published Documents8 weeks
Use Microsoft Publisher to Produce Published Documents8 weeks
Use Microsoft Word to Produce Business Documents8 weeks
Use Microsoft Word to Produce Complex Business Documents8 weeks
Use MYOB to Manage Payroll4 weeks
Use MYOB to Process Accounts Payable and Receivable8 weeks
Use Outlook 365 Calendar for Business4 weeks
Word, Excel and Outlook 2016 Taster1 day
Working as a Customer Service Officer4 weeks
Write and Prepare Professional Reports and Briefing Papers8 weeks
Apprenticeships and Traineeships Help…  National Code
Certificate II in Health Support ServicesHLT23215
Certificate III in BusinessBSB30115
Certificate III in Business AdministrationBSB30415
Certificate III in Business Administration (Medical)BSB31115
Certificate III in Customer EngagementBSB30215
Certificate III in Health AdministrationHLT37315
Certificate IV in BusinessBSB40215
Certificate IV in Business AdministrationBSB40515
Certificate IV in Health AdministrationHLT47315
Diploma of BusinessBSB50215
Diploma of Business AdministrationBSB50415
* Eligibility criteria applies. See course details to check if you meet the requirements for funding.

Business Applications Courses

Learn how to use common business software applications with our suite of short courses that have been designed especially for business users:

Manage your own small business

TAFE SA’s small business management course is aimed helping potential and existing small business operators learn a range of management skills needed to setup, operate and manage a small business. Skills and knowledge can be gained by systematically working through the qualification or alternatively, by doing selected course to fill immediate skills and knowledge gaps.

Certificate IV in New Small Business

Student Program Information Guides

The following PDF guides provide detailed information about courses: