Certificate IV Program in Information Technology (Industry Placement Pathway)

TAFE SA Code: CP00253

Incorporating: Certificate IV in Information Technology (ICT40118)


Learn remote desktop support skills while undertaking work experience at DXC. At the start of the course you will undertake induction training full-time for 3 weeks covering work-placement guidelines, service-desk culture, communication techniques, call simulations and remote desktop simulations. You will then present for work experience at DXC Technologies 2 to 3 days per week over a 6-month period.

To be eligible for industry placement with DXC Technologies students must either hold Permanent Residency or Australian Citizenship.

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Up to 12 months 

Full Time

Locations & Applications

Campus / Location
Study Mode
Study Load

Course Admission Requirements

  • Satisfactory performance in an IT skills assessment
If there are more applications for this course than places available, applicants will be ranked by IT skills assessment score
If you have a verified disability/medical condition and require additional support to demonstrate satisfactory reading, writing and numeracy skills please contact Student Services prior to applying to discuss your needs. To be eligible for support you must provide medical documentation to verify your disability/medical condition.

Average cost per semester
Total Fees for the 12 month course

This course is subsidised through the Government of South Australia's Subsidised Training initiative. The eligibility check below is an indication only and does not confirm your eligibility status. Eligibility verification will take place during the enrolment process and may include participation in a Language, Literacy and Numeracy pre-assessment. Concessions apply to Subsidised Training only.

Subsidised Training Eligibility
Full Fee

This course also has an incidentals cost of $195.00 for External SSD Hard Drive and headset.

Student Services Fee (SSF) applies. Full-time student $20. Part-time student $10.

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

    • To be eligible for industry placement with DXC Technologies students must either hold Permanent Residency or Australian Citizenship.
    • You are required to have a current National Criminal Check and Working with Children Check (DCSI) before undertaking the work placement.
    • TAFE SA will email you the details on how to complete the IT skills assessment. Please email enquiry@tafesa.edu.au if you are not contacted within 5 business days after applying.
    • Students wishing to access subsidised training are required to demonstrate satisfactory reading, writing and numeracy skills by undertaking the Core Skills Profile for Adults (CSPA).
    • Reading, writing and numeracy skills are assessed using the Core Skills Profile for Adults (CSPA). This assessment is used to determine whether you will be required to undertake additional support units alongside your qualification or undertake a pathway course before commencing your chosen qualification. If you receive an offer, more information will be provided at your enrolment session.
  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Help desk and support workers.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Skills Covered

    Certificate IV Program in Information Technology (Industry Placement Pathway)
    This course, offered in partnership with DXC technology, offers the benefit of both classroom training and real-world work experience. The focus will be on remote desktop support skills and includes a significant vocational placement at DXC Technology premises (Felixstow). Students study at TAFESA and undertake work experience at DXC simultaneously for most of this course. To complete the qualification you are required to complete all 5 core units and 15 elective units.


    Successful completion of this course provides you with the following qualifications:

    Qualification TAFE SA Code National Code
    Certificate IV in Information Technology TP01120 ICT40118

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates find jobs or continue studying.
    of TAFE SA graduates are satisfied with the overall quality of training.

    * 2019 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Address cyber security requirements 80
    Contribute to copyright ethics and privacy in an ICT environment 40
    Determine and confirm client business requirements 40
    Identify and evaluate emerging technologies and practices 60
    Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace 50


    Name Nominal Hours
    Address customer needs 50
    Apply introductory programming techniques 40
    Configure a desktop environment 40
    Create and style simple markup language documents 40
    Create scripts for networking 60
    Deploy software to networked computers 40
    Develop work priorities 40
    Identify and resolve client ICT problems 40
    Install and manage a server 40
    Install, operate and troubleshoot a small enterprise branch network 60
    Operate application software packages 60
    Participate in ICT services 20
    Provide first-level remote help-desk support 30
    Provide one-to-one instruction 20
    Support users and troubleshoot desktop applications 20
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