TAFE SA staff work hard to ensure that international students have a positive experience while they are studying. Sometimes, however, students may feel concerned because of misunderstandings or because they are unsure about how things work in Australia. In general, most of these problems or complaints can be resolved quickly if you are prepared to speak with someone about the issue and as early as possible.

TAFE SA aims to ensure that all parties involved in a complaint are protected from victimisation and that confidentiality and privacy are maintained.

TAFE SA has a documented process for complaints and appeals which is outlined below and within the International Student Appeal Flowchart.

International students seeking to appeal an academic result or decision must refer to the Assessment and Academic Grievances policy and procedure.  

Complaints

Students should raise their issue with either their lecturer, the International Unit, a Student Services Officer, or any other staff member they feel comfortable with. 

If the student is not satisfied with the resolution, they may lodge a formal written complaint either via email or via the online form.

Appeals

A student may be unhappy with a decision made by TAFE SA and want to appeal the decision.  All international students have the right to appeal a decision or action made by the International Unit, or by lecturing staff (including those decisions in relation to academic course progress or attendance).

The appeal can be lodged with the Manager Global Engagement Strategy and Compliance either via email or via the online form.

During an appeal process international students, with an active Confirmation of Enrolment (COE), should continue to attend classes and maintain their enrolment and course progress.  

In most instances, students will have 20 days to appeal a decision from the International Unit.  For example, they will have 20 days to appeal after receiving an Intention to Report (to the Department of Home Affairs) for Unsatisfactory Course Progress.  

Should the student not be happy about the results of the internal TAFE SA appeal they have the option to then appeal to an external body.  

External Appeals

The South Australian Office of the Training Advocate (OTA) offers a personalised service for international students studying in South Australia. Friendly, experienced staff will support students who wish to lodge an external appeal, who are unsure how to access help by connecting them with the people best suited to resolve their concerns.

Office of the Training Advocate
Level 5, 131 - 139 Grenfell Street, Adelaide SA 5000 (RAA Building) 

Phone: 1800 006 488
trainingadvocate@sa.gov.au
www.trainingadvocate.sa.gov.au

 

Also see:

Feedback

Customer Resolution and Feedback Policy

Customer Resolution and Feedback Procedure

International Student Appeal Flowchart