Information Technology Manager

Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

Job Prospects
Openings 5 years to November 2019: 25,001 to 50,000
Salary Range
Median weekly earnings: > $1700 to Source: Australian Government Department of Employment 2015
''Computers affect many jobs, so IT resources need to be effectively managed. Like any complex infrastructure, information technology can break down, so you need someone to oversee the problems,'' says an industry IT Manager.

There are currently around 1,100 information technology managers in South Australia. Employment is largely full-time and most work in Property and Business Services industry. Most persons in this occupation are males with majority of those employed aged between 35 – 44 years.
  • Sending an e-mail from work is easy. Logging onto a group server is also easily done these days. Its likely that an information technology manager made sure that the resources were available and the systems and technology were in place to make this possible.

  • There are 39% of IT Managers who have Bachelor Degrees, 14% have Advanced Diplomas or Diplomas, 7% have Certificate III or Certificate IV, 6% have Postgraduate Diplomas or Graduate Certificates. There are 21% who have no post-school qualifications however it is recommended that you gain the available qualifications to get the best possible chance of employment.

    There are many academic pathways to enter this profession. One option is to complete either a degree in information technology, information systems or computer science, or do a business or commerce degree with a major in information systems, technology or management. Prerequisites are usually the appropriate TEE score, with passes in English and mathematics.

    TAFE SA offers courses relevant to this occupation including the Advanced Diploma of Computer Systems Technology. Pathways include the Certificate II in Information Digital Media and Technology, Certificate III Program in Information, Digital Media and Technology (Support) and Certificate IV in Information Technology and the Certificate IV in Computer Systems Technology.

    Flinders University offer a Bachelor of Information Technology degree.

    Course offered by the University of South Australia include a Bachelor of Business and Information Science and a Bachelor of Computer and Information Science.

    The University of Adelaide offers a Bachelor of Computer Science degree.

    SA Apprenticeships are available in this occupation for further information go to the Traineeship & Apprenticeship Services Website at or phone the Freecall number 1800 673 097.

  • Expect to work long hours in this occupation. Some IT managers may work up to 60 hours a week and are in charge of all the IT needs of the school, managing the servers connected to the 170 work stations in classes and the library. Some problems can be anticipated, others need immediate corrective measures. ''Be prepared to work late, cancel domestic arrangements and reschedule planned workloads. Although there are plenty of opportunities to work hard and long, this is one of the most interesting, changing and challenging occupations around,'' says John.

    The average age of workers in this occupation is 35-44, based largely on the fact that IT managers need to develop experience in the workplace before taking on this role. Possible career paths could be to enter via the business/commerce pathway or enter as a technical person, systems analyst or part of network administration support. The general consensus though is to gain experience in the industry you wish to join and learn as much about the organisation as possible.

    The IT industry has experienced strong employment growth for computing professionals in recent years, and long term employment prospects are very good.

  • They are responsible for the installation and upgrade of computer hardware or software, the development of systems networks (including back up and security systems), programming and systems design and overseeing user services, such as the help desk and training. Chances are, something as common as office Intranet was determined and managed by an IT manager.

    I was part of the IT team responsible for implementing an integrated production planning system, whereby all the details of a new house being built can be accessed from the one database. ''Every person is using the same program and you're only having to manage one database, instead of many. This ensures better communication between staff members and provides continuity of service to our customers. For example, someone can ring up the office and ask what stage of building their house is at and it can be accessed immediately off the one database,'' says Russell.

  • Information technology managers must have the ability to plan budgets and balance priorities between system developments and maintenance of existing operations. Another important skill is the ability to communicate effectively with a wide range of people. Information technology managers in a large company are usually in charge of a technical support team, which can include systems analysts, computer programmers and other computer specialists. Those in smaller organisations will be performing a lot of hands on trouble shooting tasks themselves (installing software or answering IT queries). And of course the IT manager deals with the many staff members who use the systems on a daily basis, with varying degrees of competence!

    ''An IT manager must have excellent communication skills because you are dealing with people from all levels. This can be anyone from a junior clerk in a company to a chief executive officer. There's a lot of mixed team work involved, too, where you're working with people with either technical or business backgrounds,'' says a Manager of Information Systems and Technology at the Department of Housing and Works.

  • Information technology managers can work in a variety of industry sectors, including government administration, computer services, education and financial institutions. Depending on the industry, IT managers can find themselves in distinctive work environments. IT managers working in a hospital may have to be scrubbed up while working on the computers. Others in the mining and building industries may have to don a hard hat to go on site and evaluate the organisation's needs. Job growth is predicted to be steady due to the fact that there is a broadly based growth in the demand for information technology and telecommunications (IT and T) skills.

    For further information, contact:

    Australian Computer Society
    Phone: (08) 8363 6660

    Technology Industry Association
    Phone: (08) 8272 5222

Further Information

For further information about all TAFE SA Courses, phone 1800 882 661 or enquire online