Bank Officer

Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

Job Prospects Openings 5 years to November 2019: 10,001 to 25,000
Salary Range Median weekly earnings: $921 to $1050 to Source: Australian Government Department of Employment 2015
Brief What sort of interest rate will I earn and can I get a home loan? Is it possible to exchange my Australian money for American dollars? These are some of the questions you'll encounter if you choose to work as a bank officer.

There are currently around 3,400 bank workers employed in South Australia. Most are employed part-time and most work in the finance and insurance industry. Most persons in this occupation are female and most are employed in the Adelaide metropolitan area. This occupation has a younger age profile with only about a third of workers aged 45 years or older.

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You've just received your first pay cheque and the thought of setting up a bank account and earning some interest is an exciting one. So, its off to the bank to chat with a bank officer. Bank officers advise customers about the different accounts into which they can deposit their money and inform them about any terms and conditions. Once they've set up your account, bank officers will deposit money into your account and pay you out money on request, assuming that there's money still left in your account!

Education Requirements

Of those currently employed as Bank Officers there are 9% with Bachelor degrees, 3% who have either Certificate I or II, 7% who have either an Advanced Diploma or Diploma, 11% who have either Certificate III or IV and 66% have no post school qualification.

TAFE SA offers courses relevant to this occupation including the Diploma of Banking Services Management, Accounting, Financial Planning or the Advanced Diploma of Accounting. Pathways include Certificate III in Accounts Administration, Financial Services, Certificate IV in Banking Services, Accounting, Bookkeeping, Financial Practice Support or Financial Services.

Studying at TAFE SA is one of the easiest and most successful pathways towards a University Degree. Dual offer courses are available to TAFE SA and Flinders University in accounting with the Advanced Diploma of Accounting/Bachelor of Commerce (Accounting) and the Advanced Diploma of Accounting/Bachelor of Commerce (Finance).

Still Unsure? Then try a short course also offered through TAFE SA such as Basic Bookkeeping or Business Tax Calculations. Check the website for the full list of short courses.

Career Path

As well as working in banks, bank officers may find employment in non banking financial institutions such as credit unions, building societies and financial companies. A basic understanding of financial principles, good customer service skills and strong selling skills (used to promote bank products) are prerequisites for this occupation. The closure of some bank branches, particularly in regional areas and the introduction of phone banking have reduced the demand for customer service officers/tellers and lending officers. However, people with an interest in this occupation should also consider applying their skills and interests in other non banking institutions where employment growth is still strong. Willingness to accept a country posting is also a benefit which will assist a person in advancing their career within banking.

Nature of the Job

Bank officers receive and pay out money and assist customers with loans, foreign currency and investments. They are usually rotated to different positions during their careers to broaden their experience and develop their skills. They may specialise in areas such as export financing, international banking, superannuation, personnel administration, law, economics, accountancy, corporate and commercial lending, public relations, advertising or information systems. A bank officer must also enjoy customer contact and they must be self motivated to achieve targets.

Typical Physical Working Environment

A bank officer must have good communication skills. They also need to be able to make calculations quickly and accurately and should be well organised. Once they've gained experience as a customer service officer/teller, bank officers can then move on to a number of other areas. With the advent of mobile banking and lending, bank officers may be required to travel to different branches or to go and visit clients.

Typical Occupational Example

Telephone consultants working for some banks are mostly located in the eastern states. They assist customers with phone banking, promote bank products such as credit cards and investment funds and also assist customers with loan applications. And to ensure that all of the transactions being handled by the customer service operators are accurate, operations/accounts officers record all transactions. This helps trace mistakes more easily. They also look after clerical duties, such as sorting mail and filing any correspondence. Finally, let's say a South Australian businesswoman wants to import hundreds of dollars worth of stock into Adelaide and she needs to arrange a money transfer for the merchandise. An International /Overseas Officer will answer her queries and assist her to transfer the money electronically.

For further information, contact:

Phone: 1300 346 742

Finance Sector Union (SA/NT)
Phone: 1300 366 378 (National)

Further Information

For further information about all TAFE SA Courses, phone 1800 882 661 or enquire online