Customer Engagement - Work Effectively in Customer Engagement

Duration4 weeks
Pre-requisitesIt is recommended that participants have customer engagement work experience and have a working knowledge of personal computers.
Accredited UnitsWork effectively in customer engagement (BSBCUE307)


Participants will gain skills and knowledge required to conduct customer contact operations. The course requires an understanding of organisational requirements, expectations, policies and procedures. It will cover identifying requirements of the customer contact role, managing personal performance, maintaining a professional approach to employment and participating in a workplace team.

Short Course Delivery Locations Help…

OnlineMon 23 Jul 2018Sat 10 Nov 2018Add to Cart
Enrol now to study in Semester 2. Continuous enrolments until 10 Nov.
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No refunds apply unless the course is cancelled by TAFE SA. International students on a Student visa (subclass 500) are not eligible to undertake short courses.