Customer Engagement - Work Effectively in Customer Engagement

Duration4 weeks
Pre-requisitesIt is recommended that participants have customer engagement work experience and have a working knowledge of personal computers.
Accredited UnitsWork effectively in customer engagement (BSBCUE307)


Participants will gain skills and knowledge required to conduct customer contact operations. The course requires an understanding of organisational requirements, expectations, policies and procedures.

Short Course Delivery Locations Help…

OnlineFri 18 May 2018Enrol Now
Start now! Continuous enrolments until 18 May
Enquire7210 3815
No refunds apply unless the course is cancelled by TAFE SA. International students on a Student visa (subclass 500) are not eligible to undertake short courses.

Skills Covered

Customer Engagement - Work Effectively in Customer Engagement
- Identify requirements of the customer contact role
- Mange personal performance
- Maintain a professional approach to employment
- Participate in a workplace team