Customer Engagement - Process Customer Complaints

Duration4 weeks
Pre-requisitesIt is recommended that participants have customer engagement work experience and have a working knowledge of personal computers.
Accredited UnitsProcess customer complaints (BSBCMM301)


Participants will gain the skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

Short Course Delivery Locations Help…

OnlineMon 5 Feb 2018Enrol Now
Continuous enrolments from 5 Feb until 18 May
Enquire7210 3815
No refunds apply unless the course is cancelled by TAFE SA. International students on a Student visa (subclass 500) are not eligible to undertake short courses.

Skills Covered

Customer Engagement - Process Customer Complaints
- Respond to customer complaints
- Refer complaints
- Exercise judgement to resolve customer service issues