Participants will gain the skills and knowledge required to respond effectively to customer engagement while complying with requirements and using a variety of communication methods. No refunds apply unless the course is cancelled by TAFE SA. International students on a Student visa (subclass 500) are not eligible to undertake short courses.
Customer Engagement - Conduct Customer Engagement
- Prepare for customer engagement
- Provide quality service in response to customer queries
- Arrange provision of product or service and respond to customer enquiries