SHORT COURSE

Introduction to Customer Service for Business


Description

Participants will develop the skills and knowledge required to deliver all aspects of customer services at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

8 weeks
Deliver a service to customers (BSBCUS201)

Short Course Delivery Locations Some short courses can provide accreditation for industry-specific registration, while others merely provide skills and knowledge in the subject area. Concession prices are available for some courses.

For details on the short course refund policy, enrolment process, international student eligibility and more, please visit Applying for Short Courses
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