This course covers skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture. Effective communication techniques are covered to help with colleagues and customers from diverse backgrounds, and to complete work as part of a team. Learn to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals and provide quality customer service and sell to retail customers by determining customer needs, matching products and services to their needs, and facilitating a sale.
Engage the customer (SIRXCEG001)
Communicate in the workplace to support team and customer outcomes (SIRXCOM001)
Work effectively in a team (SIRXCOM002)
Sell to the retail customer (SIRXSLS001)
Dates to be advised
This delivery is offered under State Government funding subsidies. Eligible students must be an Australian Citizen/Permanent Resident, be 16 years of age or over and reside in South Australia.
Course enquiries and more information
Freecall 1800 882 661