SHORT COURSE

Managing Customer Behaviour

Description

Customers are arguably the most important part of any business, so it’s vital to know how to effectively respond to them and manage their behaviours. In this course you will learn how to understand different customer needs and expectations, manage and respond to customer concerns, identify and solve potential problem situations, and achieve positive outcomes.

  • It is recommended that the learner has experience in a customer engagement environment.

Short Course Delivery Locations Some short courses can provide accreditation for industry-specific registration, while others merely provide skills and knowledge in the subject area. Concession prices are available for some courses.

Date

Dates to be advised

Class Times
9:00am-3:45pm
Duration
1 day x 6 hours
Student Visa (500)

Current VISA holders eligible

Contact

Cost

$199.00 GST inc

Register Interest

For more details on short course enrolments, discounts, refunds, international student eligibility and more, please visit Applying for Short Courses
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