Managing Customer Behaviour


Customers are arguably the most important part of any business, so it’s vital to know how to effectively respond to them and manage their behaviours. In this course you will learn how to understand different customer needs and expectations, manage and respond to customer concerns, identify and solve potential problem situations, and achieve positive outcomes.

  • It is recommended that the learner has experience in a customer engagement environment.

Short Course Delivery Locations Some short courses can provide accreditation for industry-specific registration, while others merely provide skills and knowledge in the subject area. Concession prices are available for some courses.


Fri 13 Mar 20

Class Times
Friday 9:00am-3:45pm
1 day x 6 hours
Address or Room
Room: A.216

Students holding Visa 500 are eligible


$199.00 GST inc

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For more details on short course enrolments, discounts, refunds, international student eligibility and more, please visit Applying for Short Courses
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