Customer Service Management

Duration10 weeks
Accredited UnitsImplement customer services standards (BSBCUS403)
Deliver and monitor a service to customers (BSBCUS301)
Prospect for new clients (FNSSAM403)

Description

This module covers the skills and knowledge required to develop business communication skills, identify customer needs and to deliver, monitor and improve quality customer service.

Short Course Delivery Locations Help…

LocationApplication
Online Enrol Now
$580.00
Continuous enrolments
Enquire7210 3816
No refunds apply unless the course is cancelled by TAFE SA. International students on a Student visa (subclass 500) are not eligible to undertake short courses.

Skills Covered

Customer Service Management
1. Selling, marketing and customer relationship.
2. Management.
3. Understanding consumers and organisational buyers.
4. Ethical and legal issues in selling.
5. Developing your communication skills.
6. Getting organised and prospecting.