Diploma of Community Services (Case Management)

CRICOS Code: 091895B
National Code: CHC52015


Gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.

Duration (incl. holidays)
Teaching Duration
Print Course Page
65 weeks
50 weeks
Campus / Location
Study Mode
Contact Hours
Study Load


From Semester 1, 2024 this course will be delivered at Regency Campus.

Course Admission Requirements
(for International Applications)

  • Academic IELTS score of 5.5 Overall with minimum of 5.5 in Listening and Speaking and 5.0 in Reading and Writing or equivalent.
  • Satisfactory completion of the Certificate IV in Community Services or equivalent

Work Placement Duration:   200 hours

Students will undertake 1-2 days per week during the course. Hours per week will be dependent on the work placement site. Prior to work placement, international students will be required to apply for and successfully receive the following South Australian Department of Human Services Screenings prior to undertaking any vocational placement: working with children, disability, aged and vulnerable persons. They will also need to have a current Through their eyes, Child Safe Environment Certificate to attend placement.

Course Notes

  • The Diploma in Community Services has been superseded and is in transition to the new version. The new Diploma will be 2.5 semesters. There may be other changes, such as entry criteria, package duration, credit between the TAFE SA courses and local university courses, fees, campus and other things. Transfer to the new version, and any changes to delivery, is subject to approval. More details will be provided once known.
  • The Certificate IV and Diploma of Community Services can be undertaken as a 2-year package, some credit is available between the courses within the package. Further details of the course structure and fee schedule will be outlined in the offer letter.
  • This course is now a general course and does not have a specialisation of Case Management.


These course fees are for international students only.

Tuition Fees
Incidental Fees*
Semester 1
AUD $5800
AUD $200*
Semester 2
AUD $5800
Semester 3
Fee Totals
AUD $11600
AUD $200*
Total Course Cost
AUD $11800

* The invoicing for the community services package will be Term 1: $3763 and Term 2 & 3: $7527 and for the Diploma component Term 4 & 5: $5800 and Term 6 & 7: $5800 (subject to change as outlined in the course notes section). International students will be required to pay for their own screenings, checks, and any required vaccinations (including COVID-19) at approximately $A200.

Note: TAFE SA course and other fees/costs are subject to regular increases and are reviewed annually. TAFE SA accepts applications for courses commencing beyond the year advertised and tuition and other fees/costs for these years will be higher. TAFE SA and their agents reserve the right to make any changes necessary.

Overseas Students Health Cover

All overseas students are required to have Overseas Students Health Cover (OSHC) insurance for the entire duration of the course. The health cover rate will vary depending on the personal circumstances and duration of stay in Australia. Read more about Overseas Students Health Cover.

  • Employment Outcomes

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Diploma of Community Services (Case Management) (CHC52015)
    This course provides the skills and knowledge essential to undertake case management in the community services sector. To complete the qualification, you are required to complete all 8 core units and 8 elective units plus you must complete at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

    of TAFE SA graduates are satisfied with the overall quality of training.
    of TAFE SA graduates would recommend their training.

    * 2021 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on

    Not all elective units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Analyse impacts of sociological factors on clients in community work and services 100
    Develop and implement service programs 100
    Develop workplace communication strategies 100
    Facilitate workplace debriefing and support processes 120
    Manage and promote diversity 80
    Manage legal and ethical compliance 80
    Manage work health and safety 40
    Reflect on and improve own professional practice 120


    Name Nominal Hours
    Apply specialist interpersonal and counselling interview skills 60
    Assess co-existing needs 80
    Confirm client developmental status 60
    Coordinate complex case requirements 75
    Develop and implement procedures to enable young people to address their needs 55
    Develop and maintain networks and collaborative partnerships 80
    Develop, facilitate and review all aspects of case management 75
    Facilitate responsible behaviour 40
    Facilitate the counselling relationship and process 120
    Identify and respond to children and young people at risk 40
    Manage service response to young people in crisis 150
    Plan and conduct group activities 70
    Promote Aboriginal and/or Torres Strait Islander cultural safety 25
    Provide case management supervision 120
    Provide person-centred services to people with disability with complex needs 90
    Provide services for young people appropriate to their needs and circumstances 90
    Support counselling clients in decision-making processes 120
    Work in an alcohol and other drugs context 80
    Work with people with mental health issues 80
  • Studying at TAFE SA is one of the easiest pathways towards a University Degree. Credit Transfer is the formal recognition that parts of a TAFE SA course are equivalent in content and level to parts of some University courses. Below are the Credit Transfer details for this course. View all TAFE SA Credit Transfer Agreements

    University University Course Details
    Bachelor of Psychological Science and Sociology - online
    Bachelor of Social Science (Human Services)
    Bachelor of Social Science (Ageing and Disability)
    Bachelor of Social Work

  • The city created for students

    You will never find another city like Adelaide. With welcoming locals, it is the perfect place for you to study, live and enjoy.

    Affordable living
    A student city

    A student city

    Adelaide is home to over 30,000 international students and has a strong and growing reputation as an education city. In addition to TAFE SA, Adelaide is home to six world-leading universities: The University of Adelaide, the University of South Australia, Flinders University, Carnegie Mellon University, Torrens University Australia and CQ University Australia.


    Adelaide’s crime rates are the lowest in the country and for that reason, Adelaide has previously been named the safest city in Australia.

    Beach Culture

    Beach Culture

    Adelaide’s pristine sandy beaches are just a 20 minute tram ride from the city centre. On hot summer days, you can study in the day and take the tram to have dinner at the beach and watch the sunset with friends.

    Live centrally

    Accommodation is more affordable in Adelaide than in other cities in Australia making it often possible for students to live in the heart of the city or just outside. This means more time is spent studying and less time travelling.

    Live centrally


    Adelaide is known for its cafe culture, with more cafes and restaurants by population than any other city in Australia. In recent years, Adelaide has also developed a vibrant and varied bar scene. The city is big enough that you will struggle to visit all of the places you would like to drink and eat in during in your first year of study. Our mix of cultures means there’s likely to be a supermarket that sells food from your home country too.

    Easy to get around

    Adelaide is a flat city so it is ideal for walking or cycling. Its grid layout makes it almost impossible to get lost! There are free trams and buses around the city centre. International students can show their ID to get cheaper tickets.

    Easy to get around


    Adelaide is known for its festivals, which are famous around the world. WOMADelaide, the Adelaide Festival of Arts, Fringe Festival and Cabaret Festival are just some of the international arts and music festivals that keep the city buzzing

    Everyone agrees – Adelaide is a great place to live and study

    Adelaide is recognised as one of the world’s most liveable cities. In 2014, Lonely Planet’s Best of Travel book ranked Adelaide in the global top ten. For the last four years Adelaide has been ranked one of the most liveable cities in the world by The Economist Intelligence Unit.

    Everyone agrees – Adelaide is a great place to live and study
    Beautiful weather

    Beautiful weather

    Adelaide has four distinct seasons, with moderate winters and warm to hot summers. In winter you will need woolly jumpers and jackets and in summer, shorts and t-shirts. The heat in South Australia is dry, rather than humid.

Back to Top