Certificate IV in Retail Management

National Code: SIR40316
TAFE SA Code: TP00923


Unlock your potential and future career in the retail sector. This course is designed to provide the skills and know-how to lead a frontline team and manage the day-to-day operations in a retail setting including speciality store and department stores, supermarkets, and quick service restaurants. Learning how to manage employee relations and creating a customer centric culture are just some of the key interpersonal and practical skills gained through this qualification.

Example Career Profile
Print Course Page
12 months 
Retail Sales Supervisors and Assistants
Study Mode
Study Load

Course Admission Requirements

  • You must have a contract of training with an employer to study this course
Average cost per semester
Total Fees for the 12 month course

This course is subsidised through the Government of South Australia's Subsidised Training initiative. The eligibility check below is an indication only and does not confirm your eligibility status. Eligibility verification will take place before the enrolment process and will include participation in a Language, Literacy and Numeracy pre-assessment. Concessions apply to Subsidised Training only.

Subsidised Training Eligibility
Full Fee

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

    Read More

    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

    Read More

  • Employment Outcomes

    Possible job roles include: Customer Service; Supervising Work Teams and Employee Relations; Sales Performance; Store Safety and Security.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate IV in Retail Management (SIR40316)
    This course is recognised by industry as providing the skills and knowledge to perform various retail frontline management skills including HR, finance and store presentation. 7 core units plus 4 electives.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates are satisfied with the overall quality of training.
    of TAFE SA graduates would recommend their training.

    * 2021 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Achieve sales results 30
    Create a customer centric culture 35
    Lead a frontline team 35
    Maintain employee relations 35
    Maintain store security 20
    Maintain workplace safety 35
    Monitor retail store financials 40


    Name Nominal Hours
    Assist with customer difficulties 40
    Build customer relationships and loyalty 40
    Coordinate visual merchandising activities 35
    Use social media to engage customers 35
Back to Top