Certificate III in Retail

National Code: SIR30216
TAFE SA Code: TP00922


Join one of Australia’s largest employment sectors with our comprehensive, hands-on retail course. Designed to boost your skills and provide a competitive edge in the job market, it’s perfect for anyone aspiring to launch a retail career, start their own business, or step into a supervisory role.
This nationally recognised qualification paves the way for opportunities in various retail environments, including specialty stores, supermarkets, department stores and quick-service restaurants. With this qualification, you can take on roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Example Career Profile
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12 months 

Part Time

Retail Sales Supervisors and Assistants

Locations & Applications

Campus / Location
Study Mode
Study Load

Course Admission Requirements

  • No course admission requirements
If there are more applications for this course than places available, applicants will be ranked by date of application to this course.

Please Read Before Applying

Entry Recommendations
Recommended for those wanting to enter into a retail career, open their own business or become a supervisor.

Industry Conditions and Skills
You will need:

  • basic computer skills
  • to be interested in working with people
  • to have good communication skills
  • to be able to multitask
  • to have a reasonable level of fitness to stand for long periods.

Average cost per semester
Total Fees for the 12 month course
Full Fee

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Frontline sales assistant, customer service representative, retail supervisor, team leader, senior sales assistant.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Retail (SIR30216)
    This course is recognised by industry as providing skills and knowledge to perform various retail operations tasks, such as cash handling, sales and service, merchandising, stock control and workplace safety duties. To complete the qualification you are required to complete all 8 core units and 5 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates are satisfied with the overall quality of training.
    of TAFE SA graduates would recommend their training.

    * 2023 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Assist with customer difficulties 40
    Build customer relationships and loyalty 40
    Contribute to workplace health and safety 20
    Engage the customer 30
    Identify and respond to security risks 30
    Sell to the retail customer 20
    Work effectively in a service environment 45
    Work effectively in a team 30


    Name Nominal Hours
    Advise on products and services 30
    Analyse and achieve sales targets 35
    Communicate in the workplace to support team and customer outcomes 40
    Coordinate visual merchandising activities 35
    Licence to operate a forklift truck 40
    Maintain personal health and wellbeing 40
    Organise and maintain the store environment 20
    Organise personal work requirements 20
    Prepare and serve espresso coffee 30
    Produce visual merchandise displays 35
    Receive and handle retail stock 35
    Supervise and support frontline team members 40
    Train others in frontline tasks 20
    Use hygienic practices for food safety 15
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