Certificate I in Retail Services

National Code: SIR10116
TAFE SA Code: TP00920


Gain skills and knowledge to commence work in the retail industry.

Example Career Profile
Print Course Page
Up to 3 months 

Full Time or Part Time equivalent

Retail Sales Supervisors and Assistants Retail Sales Supervisors and Assistants

Locations & Applications

Campus / Location
Study Mode
Study Load

Course Admission Requirements

  • No course admission requirements
If there are more applications for this course than places available, applicants will be ranked by date of application to this course

Total Fees for the 3 month course
Full Fee
$736 - $879

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary.

  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

    Read More

    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

    Read More

  • Employment Outcomes

    Customer service assistant, point-of-sale operator.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate I in Retail Services (SIR10116)
    Topics covered include providing customer service in a retail store and organising and maintaining work areas. To complete the qualification you are required to complete all 3 core units and 2 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates find jobs or continue studying.
    of TAFE SA graduates are satisfied with the overall quality of training.

    * 2017 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on

    Not all units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Communicate in the workplace to support team and customer outcomes 40
    Work effectively in a service environment 45
    Work safely 30


    Name Nominal Hours
    Engage the customer 30
    Organise personal work requirements 20
    Plan a career in the retail industry 20
Back to Top