Certificate II in Health Support Services

National Code: HLT23215
TAFE SA Code: TP00840


Health support services workers provide support for the effective functioning of services in the health industry including hospitals, health centres and private practice.

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Up to 12 months 
Study Mode
Study Load

Total Fees for the 12 month course

This course is subsidised through the Government of South Australia's Subsidised Training initiative. Assessing your eligibility may include participation in a Language, Literacy and Numeracy pre-assessment. Concessions apply to Subsidised Training only.

Subsidised Training Eligibility
    • Some units may not be available at some campuses. In particular, specialist units (eg health) may not be offered on campus but can be completed online. Study sessions may vary including a combination of on campus, online and/or independent study. Lecturer support will be available for all options.
    • Reading, writing and numeracy skills are assessed using the Core Skills Profile for Adults (CSPA). This assessment is used to determine whether you will be required to undertake additional support units alongside your qualification or undertake a pathway course before commencing your chosen qualification. If you receive an offer, more information will be provided at your enrolment session.
  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Health support services workers provide support for the effective functioning of services in the health services industry including hospitals, health centres and private practice. Job roles may include Administrative support, Health services clerk, Administration clerk, Receptionist.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate II in Health Support Services (HLT23215)
    Course content includes learning to work and communicate effectively in health and comply with infection control policies and procedures. To complete the qualification you are required to complete all 4 core units and 8 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates find jobs or continue studying.
    of TAFE SA graduates are satisfied with the overall quality of training.

    * 2017 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on

    Not all units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Communicate and work in health or community services 30
    Comply with infection prevention and control policies and procedures 25
    Participate in workplace health and safety 20
    Work with diverse people 40


    Name Nominal Hours
    Assist with movement 25
    Conduct manual tasks safely 30
    Deliver a service to customers 40
    Follow basic food safety practices 30
    Maintain a high standard of service 30
    Organise and complete daily work activities 20
    Organise personal work priorities and development 30
    Prepare and maintain beds 15
    Prepare and process medical accounts 30
    Process and maintain workplace information 30
    Produce digital text documents 60
    Promote Aboriginal and/or Torres Strait Islander cultural safety 25
    Provide first aid 18
    Respond effectively to behaviours of concern 20
    Transport individuals 20
    Use business equipment and resources 15
    Use business technology 20
    Work effectively with others 15
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