Call/contact centre agent, customer service representative, senior customer service
Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.
Qualifications & Skills Covered
Certificate III in Customer Engagement
Skills covered include information systems, working effectively in customer engagement, developing product and service knowledge and delivering and monitoring service. To complete the qualification you are required to complete all 4 core units and 8 elective units.
Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.
of TAFE SA graduates find jobs or continue studying.
of TAFE SA graduates are satisfied with the overall quality of training.
* 2017 NCVER Student Outcomes Survey findings