Certificate III in Customer Engagement

Duration Up to 12 months Full Time or Part Time equivalent
National CodeBSB30215
TAFE SA CodeTP00776
Example Career ProfileCustomer Service OfficerCustomer Service Officer
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Throughout this course you will be trained to work with multiple communication channels, provide exceptional customer service, deliver technical advice, work in a team, adhere to Key Performance Indicators (KPIs) and capture essential data needed to grow a business.



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Course Admission Requirements

  • No course admission requirements
    If there are more applications for this course than places available, applicants will be ranked by Date of application

    Important Information

    • Students will be required to demonstrate satisfactory reading, writing and numeracy skills.
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    Employment Outcomes

    Call/contact centre agent, customer service representative, senior customer service representative.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Customer Engagement (BSB30215)
    Skills covered include information systems, working effectively in customer engagement, developing product and service knowledge and delivering and monitoring service. To complete the qualification you are required to complete all 4 core units and 8 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full Qualification are eligible to receive a Statement of Attainment.


     Fee Range (approx)
    Total TAFE SA course cost$2,062 - $2,938
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