Certificate III in Customer Engagement

Duration Up to 6 months Full Time or Part Time equivalent
National CodeBSB30215
TAFE SA CodeTP00776
Example Career ProfileCustomer Service OfficerCustomer Service Officer
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Course Admission Requirements

  • No course admission requirements
    If there are more applications for this course than places available, applicants will be ranked by Date of application

    Important Information

    • Students will be required to demonstrate satisfactory reading, writing and numeracy skills as part of course counselling before enrolling.
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    How to Apply

    Award Courses

    Note: You must be an Australian Resident to apply for this course. For International Students please visit International Courses.

    Employment Outcomes

    Possible job roles relevant to this qualification include: Customer Contact Assistants or Operators, Customer Service Representative, Call Centre Agent.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Customer Engagement (BSB30215)
    Throughout this course you will be trained to work with multiple communication channels, provide exceptional customer service, deliver technical advice, work in a team, adhere to key performance indicators (KPIs) and capture essential data needed to grow the business. 4 core units plus 8 electives.

    Note: Students who successfully complete only one or more units of competency but not the full Qualification are eligible to receive a Statement of Attainment.

    Fees

     Fee Range (approx)
    Total TAFE SA course cost$2,062 - $2,938

    Please note that fees listed apply to the TAFE SA qualification only. Check the University website for Bachelor fees. Fees vary depending on the subjects you enrol into and are based on a rate per hour. TAFE SA reserve the right to make any changes necessary.

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