Throughout this course you will be trained to work with multiple communication channels, provide exceptional customer service, deliver technical advice, work in a team, adhere to Key Performance Indicators (KPIs) and capture essential data needed to grow a business.
Below is a list of all units that TAFE SA can offer in this qualification.
The selection of units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.
Not all units listed below must necessarily be completed to achieve your qualification.
Call/contact centre agent, customer service representative, senior customer service
Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.
Certificate III in Customer Engagement
Skills covered include information systems, working effectively in customer engagement, developing product and service knowledge and delivering and monitoring service. To complete the qualification you are required to complete all 4 core units and 8 elective units.
Note: Students who successfully complete only one or more units of competency but not the full Qualification are eligible to receive a Statement of Attainment.
Freecall 1800 882 661