Certificate II in Customer Engagement

Duration Up to 3 months Part Time
National CodeBSB20215
TAFE SA CodeTP00775
Example Career ProfileCustomer Service OfficerCustomer Service Officer
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Participants will gain knowledge and skills which can be applied to any position where there is interaction with customers.



Campus / Delivery Study Mode Application
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Course Admission Requirements

  • No course admission requirements
    If there are more applications for this course than places available, applicants will be ranked by Date of application

    Important Information

    • Students will be required to demonstrate satisfactory reading, writing and numeracy skills as part of course counselling before enrolling.
    • Further offers will be made from 27 April for a Term 2 Intake.
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    How to Apply

    Award Courses

    Note: You must be an Australian Resident to apply for this course. For International Students please visit International Courses.

    Employment Outcomes

    The qualification is not industry specific so the knowledge and skills gained can be applied to any position where there is interaction with customers. Possible job roles relevant to this qualification include Contact centre agent, Customer service representative.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate II in Customer Engagement (BSB20215)
    You will learn basic computer technology, communication in the workplace, providing and promoting product and service information, maintaining customer records, data collection and providing quality customer service. 3 core units plus 6 electives.

    Note: Students who successfully complete only one or more units of competency but not the full Qualification are eligible to receive a Statement of Attainment.


     Fee Range (approx)
    Total TAFE SA course cost$1,865

    Please note that fees listed apply to the TAFE SA qualification only. Check the University website for Bachelor fees. Fees vary depending on the subjects you enrol into and are based on a rate per hour. TAFE SA reserve the right to make any changes necessary.

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