Certificate III in Business

National Code: BSB30115
TAFE SA Code: TP00762


This qualification provides skills that will empower you to support the effective functioning of a business across industries. Throughout the course, you’ll practice how to liaise with different stakeholders, prepare documents, spreadsheets and presentations, maintain office resources and financial records, and support operational plans. You’ll fine-tune your ability to problem solve, manage deadlines and timeframes, collaborate with other team members, and communicate effectively.

Please be aware this course is available to regionally-based students only.

Government subsidised places are available for this course with other providers in metropolitan areas. The Department for Innovation and Skills can help you with information on what training providers can deliver your preferred course in your area. Explore your options at https://www.skills.sa.gov.au/course-search

Example Career Profile
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Up to 12 months 

Full Time or Part Time equivalent

Customer Service Officer

Locations & Applications

Campus / Location
Study Mode
Study Load

Course Admission Requirements

  • No course admission requirements, however, students wishing to access subsidised training will be required to demonstrate satisfactory reading, writing and numeracy skills
If there are more applications for this course than places available, applicants will be ranked by date of application to this course
If you have a verified disability/medical condition and require additional support to demonstrate satisfactory reading, writing and numeracy skills please contact Student Services prior to applying to discuss your needs. To be eligible for support you must provide medical documentation to verify your disability/medical condition.

Average cost per semester
Total Fees for the 12 month course
$336 - $546
$673 - $1,092

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Administration/clerical assistant, Data entry operator, Information desk clerk, Receptionist, Personal assistant, Executive officer.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Business (BSB30115)
    This course covers customer service skills, processing and maintaining workplace information, communicating with people from diverse backgrounds and computing skills. To complete the qualification you are required to complete 1 core unit and 11 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates find jobs or continue studying.
    of TAFE SA graduates are satisfied with the overall quality of training.

    * 2020 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Apply knowledge of WHS legislation in the workplace 20


    Name Nominal Hours
    Create electronic presentations 20
    Deliver and monitor a service to customers 35
    Design and produce business documents 80
    Design and produce digital text documents 90
    Design and produce spreadsheets 35
    Organise personal work priorities and development 30
    Organise schedules 15
    Organise workplace information 30
    Process customer complaints 30
    Produce desktop published documents 50
    Purchase goods and services online 40
    Use simple relational databases 30
    Work effectively with diversity 30
    Write simple documents 30
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