QUALIFICATION

Certificate IV Program in IT (Systems Administration Support) - Industry Work Experience Program



TAFE SA Code: CP00253

Incorporating: Certificate IV in Information Technology (Systems Administration Support) (ICT40120)

Description

Learn remote desktop support skills while undertaking work experience at DXC Technology. At the start of the course you will undertake induction training full-time for 3 weeks covering work-placement guidelines, service-desk culture, communication techniques, call simulations and remote desktop simulations. You will then present for work experience at DXC Technology for 2 to 3 days per week over a 6-month period.

To be eligible for industry placement with DXC Technology students must either hold permanent residency or Australian citizenship.

Duration
Print Course Page
12 months 

Full Time

Locations & Applications

Campus / Location
Code
Study Mode
Study Load
Scheduled

Course Admission Requirements

  • Satisfactory performance in an IT skills assessment
If there are more applications for this course than places available, applicants will be ranked by IT skills assessment score

Average cost per semester
Total Fees for the 12 month course
Subsidised
Fee Free

This course is part of the Fee Free TAFE initiative. Fee Free TAFE and vocational education is a joint initiative of the Australian and South Australian Governments providing tuition-free training places to students wanting to train, retrain or upskill. The eligibility check below is an indication only and does not confirm your eligibility status. Eligibility verification will take place before the enrolment process and will include participation in a Language, Literacy and Numeracy pre-assessment.

Fee Free Training Eligibility
Full Fee
$3,862
$7,724

This course also has an additional cost of $195.00 for External SSD Hard Drive and headset.

    • To be eligible for industry placement with DXC Technologies students must either hold Permanent Residency or Australian Citizenship.
    • You are required to have a current National Criminal Check and Working with Children Check (DCSI) before undertaking the work placement.
    • TAFE SA will email you the details on how to complete the IT skills assessment. Please email enquiry@tafesa.edu.au if you are not contacted within 5 business days after applying.
  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Help desk and support workers.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Skills Covered

    Certificate IV Program in IT (Systems Administration Support) - Industry Work Experience Program
    This course, offered in partnership with DXC technology, offers the benefit of both classroom training and real-world work experience. The focus will be on remote desktop support skills and includes a significant vocational placement at DXC Technology premises (Felixstow). Students study at TAFESA and undertake work experience at DXC simultaneously for most of this course. To complete the qualification you are required to complete all 5 core units and 15 elective units.

    Qualification/Certification

    Successful completion of this course provides you with the following qualifications:

    Qualification TAFE SA Code National Code
    Certificate IV in Information Technology (Systems Administration Support) TP01249 ICT40120

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    93%*
    of TAFE SA graduates are satisfied with the overall quality of training.
    88%*
    of TAFE SA graduates would recommend their training.



    * 2021 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.

    Core

    Name Nominal Hours
    Apply advanced critical thinking to work processes 50
    Apply introductory programming techniques 40
    Comply with IP, ethics and privacy policies in ICT environments 60
    Contribute to cyber security risk management 30
    Identify and evaluate emerging technologies and practices 60
    Identify and resolve client ICT problems 40
    Work collaboratively in the ICT industry 30

    Elective

    Name Nominal Hours
    Analyse big data 40
    Configure cloud services 60
    Connect and configure devices and hardware components 40
    Evaluate ICT system status 20
    Implement maintenance procedures 10
    Install and manage servers 40
    Install and operate small enterprise branch networks 60
    Install, configure and test internet protocol networks 50
    Provide first-level remote help desk support 30
    Provide one-to-one instructions 20
    Review and update disaster recovery and contingency plans 30
    Support ICT system software 50
    Support operating system users and troubleshoot applications 20
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