Every student has the right to expect equitable access to all courses offered at TAFE SA and a fair, non-discriminatory and harassment-free learning environment. In turn, it is the responsibility of each student to respect:
- the rights of others
- difference and diversity
- people's rights to privacy and confidentiality.
If you experience harassment or discrimination of any kind, contact the access and equity manager or student services officer at your campus for support to resolve the issue.
Student complaint resolution policy
TAFE SA is responsible for ensuring that:
- policies and procedures are in place to resolve all complaints of discrimination, harassment and unfair treatment
- all parties involved in a complaint are protected from victimisation
- confidentiality and privacy are maintained as far as possible.
If you are a student, you can make a formal or an informal complaint. If you are not satisfied with the outcome of an informal complaint through mediation or intervention by yourself or staff, you may lodge a formal written complaint which provides factual accounts of the issues or events. This will be acted on by the responsible program manager(s).
In line with the State Records Act 1997 and the TAFE SA Operational Records Disposal Schedule, TAFE SA is required to store student records in relation to complaints (grievances) for a minimum of 5 years.
If you are a TAFE SA student and have any complaints or concerns relating to your studies or on the job training, you may seek advice and assistance from the Office of the Training Advocate.
The Training Advocate can help by:
- providing information about vocational education and training
- listening to your concerns
- investigating complaints or referring them to another authority who can deal with them
- continually looking for ways to assist the state government to improve the training system.
You can expect:
- prompt attention
- recognition of your rights
- free consultation.
For further information, visit the Training Advocate website or phone 1800 006 488.
You have the right to appeal educational decisions that you believe are unfair. If there is a dispute about an assessment or grade, the lecturer or assessor will meet with you to explain the reasons for the outcome. If, after this meeting, the issue is still unresolved, the lecturer or assessor will seek a second opinion from another lecturer or assessor, or the course coordinator, and will advise you of the outcome.
Where a decision cannot be resolved satisfactorily through informal negotiation between you and the lecturer, you will need to lodge a written appeal with the course coordinator or educational manager within seven days of being notified of the decision.
Who to contact for further information
- Lecturers, who are responsible for establishing appropriate conduct within the learning environment and upholding the principles of equal opportunity.
- Educational Managers, who are responsible for resolving complaints in the learning environment.
- Student counsellors, who have further information about policies and procedures and can assist in helping to resolve complaints.