Inns for lodging have been in existence since biblical times. Nowadays, guests expect more than just a bed for the night! Hotel managers take on the complex role of overseeing all aspects of an establishment's operations, whether its a small family business or a world wide hotel chain.
The type and size of the establishment determines the hotel manager's list of duties. In a smaller hotel, it's up to them to plan and coordinate the activities of the front office, kitchen, housekeeping, accounting and purchasing departments. They are involved in deciding the room rates, organising the advertising, recruiting staff and setting their performance standards. They may even greet the guests personally and pitch in and work in other areas of the business.
According to a local hotel manager; the manager doesn't just sit back and delegate tasks to their staff. ''My job is very hands on. I'm often filling in for reception desk staff between shifts.'' In larger establishments the manager's role is more administrative with many of their responsibilities being delegated to other department heads, such as food and beverage managers and function coordinators. In hotel chains, the purchasing and advertising functions are usually centralised.
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