Implement Good Customer Service Strategies

Duration3 hours
Pre-requisitesTo achieve the most out of the workshop it is recommended participants have some experience with others in the workplace.

Description

Our comprehensive half-day training course covers important customer services concepts. It is suitable for people needing to learn the basics as well as those wanting to improve their customer contact skills and work effectively with internal and external customers.

Short Course Delivery Locations Help…

LocationApplication
Regency ParkTue 6 Jun 2017Enrol Now
$99.00 GST inc
1 day x 3 hours
Tuesday 12:45-3:45pm
Enquire7210 3815
Note: No refunds apply unless the course is cancelled by TAFE SA.

Skills Covered

Implement Good Customer Service Strategies
- Effective use of voice
- Active listening skills
- Positive professional language
- Showing initiative
- Team work contributing to customer service standards
- Sourcing new information