Working as a Customer Service Officer


Participants will gain the skills and knowledge required to conduct customer contact operations. The course requires an understanding of organisational requirements, expectations, policies and procedures.

Students may study from the week beginning 22 July and enrol anytime until Friday 8 November.

  • Students must have basic literacy and numeracy skills and must be familiar with using a personal computer

Short Course Delivery Locations Some short courses can provide accreditation for industry-specific registration, while others merely provide skills and knowledge in the subject area. Concession prices are available for some courses.




Fri 8 Nov 19

Class Times
Continuous enrolments until 8 Nov. Commence study from 22 Jul



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For more details on short course enrolments, discounts, refunds, international student eligibility and more, please visit Applying for Short Courses
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