Working as a Customer Service Officer


Participants will gain the skills and knowledge required to conduct customer contact operations. The course requires an understanding of organisational requirements, expectations, policies and procedures.

4 weeks
Work effectively in customer engagement (BSBCUE307)

Short Course Delivery Locations Some short courses can provide accreditation for industry-specific registration, while others merely provide skills and knowledge in the subject area. Concession prices are available for some courses.

For details on the short course refund policy, enrolment process, international student eligibility and more, please visit Applying for Short Courses
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