Improving Customer Service Skills for Business


Participants will develop the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

This course is suitable to people who need to apply a broad range of competencies in various work contexts such as exercising discretion and judgement when using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

8 weeks
Deliver and monitor a service to customers (BSBCUS301)

Short Course Delivery Locations Some short courses can provide accreditation for industry-specific registration, while others merely provide skills and knowledge in the subject area. Concession prices are available for some courses.

For details on the short course refund policy, enrolment process, international student eligibility and more, please visit Applying for Short Courses
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