Diploma of Community Services (Case Management)

CRICOS Code: 091895B
National Code: CHC52015


Students gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.

Duration (incl. holidays)
Teaching Duration
Example Career Profile
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39 weeks
30 weeks
Counsellor and Community Worker Counsellor and Community Worker

In response to COVID-19, TAFE SA has had to make some changes to how courses are delivered. If any changes are made to the delivery or completion date of your course, TAFE SA will communicate with you directly.

Campus / Location
Study Mode
Contact Hours
Study Load

Course Admission Requirements
(for International Applications)

  • Academic IELTS score of 5.5 Overall with minimum of 5.5 in Listening and Speaking and 5.0 in Reading and Writing or equivalent.
  • Satisfactory completion of the Certificate IV in Community Services or equivalent

Work Placement Duration:   100 hours

Students will undertake 1-2 days per week during the course. Hours per week will be dependent on the work placement site. The work placement is held at Bower Place Clinic. Prior to work placement, international students will be required to apply for and successfully receive the following South Australian Department of Human Services Screenings prior to undertaking any vocational placement: working with children, disability, aged and vulnerable persons. During vocational placement students may need to adhere to the placement site unitorm.

Course Notes

  • Students may wish to consider a package consisting of the Certificate IV in Community Services and the Diploma of Community Services (Case Management) for a total duration of 1.5 years. The cost of the 1.5 year package is $20,100.


These course fees are for international students only.

Tuition Fees
Incidental Fees*
Semester 1
AUD $3350
AUD $400*
Semester 2
AUD $6700
Fee Totals
AUD $10050
AUD $400*
Total Course Cost
AUD $10450

* The $3350 tuition fee is for the first term of the diploma program which is a third of the total tuition fee for this diploma. International students will be required to pay for their own screenings, checks, any required vaccinations, site uniforms and shoes at approximately $A200-$A400.

Note: TAFE SA course fees are currently under review. Current fees published are for 2020 and will be updated shortly. TAFE SA does not commit to any fees shown. Charges vary between courses and subjects and are based on a rate per hour. TAFE SA and their agents reserve the right to make any changes necessary.

Overseas Students Health Cover

All overseas students are required to have Overseas Students Health Cover (OSHC) insurance for the entire duration of the course. The health cover rate will vary depending on the personal circumstances and duration of stay in Australia. Read more about Overseas Students Health Cover.

  • Employment Outcomes

    Case worker, case coordinator, case manager.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Diploma of Community Services (Case Management) (CHC52015)
    This course provides the skills and knowledge essential to undertake case management in the community services sector. To complete the qualification you are required to complete all 8 core units and 8 elective units plus you must complete at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

    of TAFE SA graduates find jobs or continue studying.
    of TAFE SA graduates are satisfied with the overall quality of training.

    * 2019 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on

    Not all units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Analyse impacts of sociological factors on clients in community work and services 100
    Develop and implement service programs 100
    Develop workplace communication strategies 100
    Facilitate workplace debriefing and support processes 120
    Manage and promote diversity 80
    Manage legal and ethical compliance 80
    Manage work health and safety 40
    Reflect on and improve own professional practice 120


    Name Nominal Hours
    Apply specialist interpersonal and counselling interview skills 60
    Assess co-existing needs 80
    Confirm client developmental status 60
    Coordinate complex case requirements 75
    Develop and implement procedures to enable young people to address their needs 55
    Develop and maintain networks and collaborative partnerships 80
    Develop, facilitate and review all aspects of case management 75
    Facilitate responsible behaviour 40
    Facilitate the counselling relationship and process 120
    Identify and respond to children and young people at risk 40
    Manage service response to young people in crisis 150
    Plan and conduct group activities 70
    Promote Aboriginal and/or Torres Strait Islander cultural safety 25
    Provide case management supervision 120
    Provide person-centred services to people with disability with complex needs 90
    Provide services for young people appropriate to their needs and circumstances 90
    Support counselling clients in decision-making processes 120
    Work in an alcohol and other drugs context 80
    Work with people with mental health issues 80
  • If your goal is to achieve a bachelor degree in your chosen field of study, TAFE SA offers two different types of pathway to university - a University Packaged Program or Credit Transfer.

    A University Packaged Program allows you to select the course and the university you wish to study at, before commencing your studies at TAFE SA.

    This course is available as a University Packaged Program. This allows students to accept a joint packaged offer with a local South Australian University, and upon successful completion of TAFE SA qualification, the student is eligible for a guaranteed entry into a nominated University Program. Find out more about University Packaged Programs.

    The table below shows current packages available for this course.

    Institution Course Indicative Package Cost
    Bachelor of Social Work AUD$110,100
  • Studying at TAFE SA is one of the easiest pathways towards a University Degree. Credit Transfer is the formal recognition that parts of a TAFE SA course are equivalent in content and level to parts of some University courses. Below are the Credit Transfer details for this course. View all TAFE SA Credit Transfer Agreements

    University University Course Details
    Bachelor of Social Work
    Bachelor of Arts
    Bachelor of Social Sciences
    Bachelor of Psychological Science
    Bachelor of Social Science (Ageing and Disability)
    Bachelor of Social Work
    Bachelor of Psychological Science and Sociology (Online program)
    Bachelor of Social Science (Human Services)
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