TAFE SA
120 Currie Street ADELAIDE SA 5000 GPO Box 1872 ADELAIDE SA 5001
www.tafesa.edu.au
Contact phone number: +61 8 8207 8200
Contact email: OCE@tafesa.edu.au
ISSN: 2202-817X
Date presented to Minister: 30 September 2020
To:
The Hon John Gardner MP
Minister for Education
This annual report will be presented to Parliament to meet the statutory reporting requirements of the Public Corporations Act 1993 and the Public Sector Act 2009 and meets the requirements of Premier and Cabinet Circular PC013 Annual Reporting.
This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.
Submitted on behalf of TAFE SA by:
David Coltman
Chief Executive TAFE SA
TAFE SA experienced a number of milestones over 2019-20, including the appointment of a new executive team, a renewed focus on delivering quality outcomes to students, employers and industries, and focusing on the future of the organisation to ensure it continues to provide quality vocational education and training services to South Australia.
For the first time in its history TAFE SA received seven years of reaccreditation, the highest ranking of approval that can be provided from the Australian Skills Quality Authority, to an organisation as a Registered Training Organisation and a Commonwealth Register of Institutions and Courses for Overseas Students Provider. This is a testament to the work undertaken by TAFE SA into improving the quality of its services.
TAFE SA continued to implement the government’s A Fresh Start for TAFE SA policy, including continued commitment to quality improvement, financial sustainability and the release of a three-year Strategic Plan.
As we have all seen, the Coronavirus (COVID-19) pandemic has impacted the way Australians undertake their daily activities. COVID-19 has created a teaching environment that has never before been experienced at TAFE SA, resulting in adapted and modernised service delivery to ensure students can keep learning, and employers and industry get the skilled workforce they need.
The use of blended delivery and access hubs across the state has enabled greater accessibility and flexibility in the vocational learning environment, and TAFE SA has been working with regulators and industry to ensure the right skills for the right jobs and the standards expected of a public provider like TAFE SA are met.
Looking to the year ahead, TAFE SA is focused on innovating its teaching and learning services, taking more of a partnership approach to get the best outcomes and encouraging a greater culture of accountability and leadership within the organisation.
David ColtmanChief Executive TAFE SA
Our Purpose
TAFE SA provides quality vocational education and training services aligned with industry needs to support the economic and social needs of South Australia.
Our Vision
TAFE SA provides access, flexibility and choice to high-quality public vocational education and training opportunities to equip the students of today with the skills for today and tomorrow.
Our Values
TAFE SA behaviours and practices are guided by the Public Sector Code of Ethics and the Public Sector Values shared across government, encompassing service, professionalism, trust, respect, collaboration and engagement, honesty and integrity, courage and tenacity, and sustainability.
Our functions, objectives and deliverables
In addition to TAFE SA’s functions as set out in the TAFE SA Act 2012, TAFE SA has focused on delivering upon its Strategic Plan 2019-2022, which includes:
As at 30 June 2020, the TAFE SA organisational structure and executive team comprised of:
In 2019-20, the following changes to the organisation’s structure and objectives occurred as a result of internal reviews or machinery of government changes.
The Hon John Gardner MP is the Minister for Education.
As at 30 June 2020, the TAFE SA Board of Directors comprised:
TAFE SA Act 2012
TAFE SA Regulations 2012.
Australian Children’s Performing Arts Company (Windmill Theatre Co)
Carclew Youth Arts
Child Death and Serious Injury Review Committee
Child Development Council
Commissioner for Children and Young People
Department for Education
Education and Early Childhood Services Registration and Standards Board of South Australia (Education Standards Board)
History Trust of South Australia
Multicultural Education and Languages Committee
SACE Board of South Australia
Teachers Registration Board of South Australia
The Guardian for Children and Young People
Flinders University
Torrens University
University of South Australia
University of Adelaide
TAFE SA is committed to implementing a range of activities, strategies, programs and initiatives to achieve our objectives in line with our purpose, vision and strategic goals.
Highlights for 2019-20 include having TAFE SA:
TAFE SA contributed to the overall achievements of the South Australian Government – more jobs, lower costs and better services – as follows:
Key objective
Agency’s contribution
More jobs
Lower costs
Continued its transformation as a viable, sustainable and accountable public organisation by:
Better Services
2019-20 Performance Statement
Status
Updated performance standards and improved performance management
Complete
Improved reporting and performance monitoring
Delegations Updated
Organisational development and redesign
Updated course fee structure
Partially Complete
Government-funded Training Services
Agency specific non-financial objectives and performance (2019 calendar year) as outlined in TAFE SA Performance Statement (1 July 2019 to 30 June 2020)
Indicators
Performance
(Numbers rounded)
NCVER collects the number of completions for a full year over a two‑year period, resulting in a one‑year lag in reporting this data. Thus, the2018‑19Actual is data collected over the 2017 and2018 collection years for students who commenced in 2017. This is the latest data available.
TAFE SA data used for this activity indicator complies with the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS).
This number is reflective of the lag that occurs between commencement and completion, with the number of actual qualification completions in any year dependent upon the number of commencements in the previous year(s). This result is due to reduced enrolments in 2017 and 2018.
The introduction of COVID-19 restrictions had a significant impact on the ability to undertake all components of TAFE SA courses. In addition, there was a reduced ability to undertake assessments, delaying the completion of qualification. Workplace closures have prevented students from undertaking mandatory placement which will delay completions further.
Performance management and development system
TAFE SA Performance Management System
95% of all TAFE SA staff had an approved performance management and development plan during this reporting cycle.
Program name
Work Health, Safety and Injury Management (WHS&IM) system
TAFE SA successfully implemented a new injury prevention and injury management system. The WHS&IM management system is aligned to International StandardISO 45001 and Behaviour Based Safety methodology. The system is designed to enable a safer environment for staff, students, contractors and visitors.
COVID-19 Project
TAFE SA commenced planning for a potential pandemic in the first week of February 2020. This aided TAFE SA to prepare for potential impacts on its operations.
TAFE SA established the Strategic COVID-19 Resilience Management Team, which oversaw all safety (physical and psychological) planning, implementation and review of activities including safe working and student learning environments.
Sustainable Return to Work
Return to Work SA undertook an independent audit of TAFE SA’s injury management activities. The report found that there were no non-conformances by TAFE SA.
Plant Safety Project 2019-2021
All items of plant, for example machinery and equipment, are inspected and managed in accordance with TAFE SA’s Plant Safety Project 2019-2021.
Emergency Response Program
Site-specific emergency manuals have been reviewed and tested over the past 12 months, with further improvements implemented. TAFE SA implemented a new Bushfire Emergency and Preparedness process before the 2019-20 fire season. This process proved effective with notifications and communications provided to staff and students on days classified as catastrophic and extreme.
A dedicated intranet page has been developed as a single source of information for all matters regarding emergencies and bushfire preparedness.
Substance Management / Noise Mitigation
TAFE SA completed a detailed audit of substances (chemicals and dangerous goods) at the end of 2019.
TAFE SA introduced a new substance management system and a new WHS Substance Management Procedure, in January 2020, to improve campus safety.
TAFE SA completed a noise audit of all campuses. Consultation with WHS representatives has occurred to further refine and improve mitigation strategies to ensure campuses remain safe places to work and learn.
Continuous Improvement in Mental Health
Mental Health First Aid Training continues to be implemented across the organisation, with resources accessible at the individual, team and corporate levels.
Workplace injury claims
2019-20
2018-19
% Change (+ / -)
Total new workplace injury claims
29
27
+ 7%
Fatalities
0
0%
Seriously injured workers*
Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)
5.20
2.27
+ 129%
*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)
Work health and safety regulations
Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)
2
3
- 33%
Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195)
4
1
+ 300%
Return to work costs**
Total gross workers compensation expenditure ($)
974,630
1,001,790
- 3%
Income support payments – gross ($)
261,841
167,864
+ 56%
**before third party recovery
Data for previous years is available at: South Australian Government Data Directory
Executive classification
Number of executives
SAES1
14
SAES2
6
EXEC
The Office of the Commissioner for Public Sector Employment has a workforce information page that provides further information on the breakdown of executive gender, salary and tenure by agency.
The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2019-20 are attached to this report.
Statement of Comprehensive Income
2019-20 Budget
$000s
2019-20 Actual
Variation
2018-19 Actual
Expenses
291,785
329,087
(37,302)
366,308
Revenues
102,801
101,869
(932)
99,285
Net cost of providing services
(188,984)
227,218
(38,234)
(267,023)
Net Revenue from SA Government
188,160
246,269
58,109
258,785
Net result
(824)
19,051
19,875
(8,238)
Total Comprehensive Result
Statement of Financial Position
Current assets
105,711
95,159
10,552
81,026
Non-current assets
637,494
636,316
1,178
24,740
Total assets
743,205
731,475
11,730
105,766
Current liabilities
48,271
39,304
8,967
47,346
Non-current liabilities
61,778
47,321
14,457
51,969
Total liabilities
110,049
86,625
23,424
99,315
Net assets
633,156
644,850
(11,694)
6,451
Equity
The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.
Consultancies with a contract value below $10,000 each
Consultancies
Purpose
$ Actual payment
All consultancies below $10,000 each - combined
Various
$12,798.64
Consultancies with a contract value above $10,000 each
Blackboard International B.V.
Formative consultancy advice on the TAFE SA Quality Framework and the TAFE SA 20-22 Teaching and Learning Strategy
$25,600.00
Deloitte Financial Advisory
Advisory services with respect to TAFE SA Costing Model Capability
$27,002.69
Gannet Consulting Pty Ltd
Review of TAFE SA's Business Development Strategy and Structure
$16,345.50
Metric Marketing Pty Ltd
Event Management, external communications, public relations support, and marketing expertise
$96,662.50
Niltech Consulting Pty Ltd
Investigate and advise on fees & charges models implemented by various VET agencies in ANZ
$24,350.86
PricewaterhouseCoopers
Services provided on potential commercial partnership opportunities
$14,744.61
Sagacity Group
Consultancy services provided on the Student Experience Redesign Project and Status review
$16,000.00
The Lygon Group Pty Ltd
Positioning TAFE SA for growth in International Education
$50,000.00
Total
$270,706.16
See also the Consolidated Financial Report of the Department of Treasury and Finance for total value of consultancy contracts across the South Australian Public Sector.
The following is a summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.
Contractors with a contract value below $10,000
Contractors
All contractors below $10,000 each - combined
$259,005.57
Contractors with a contract value above $10,000 each
Aon Risk Services Australia Lt
Valuation charges
$19,000.00
Arcblue Consulting (Aus) P/L
Modernisation Of HROD-Probity Advice HRCM
$16,292.50
Artis Group Pty Ltd
Enterprise CRM Platform
$39,700.00
Auslan Services Pty Limited
Interpreting Services
$83,197.69
Learning Management System Platform/Consultation charges
$21,500.00
Blackbocks Pty Ltd
Production and Development of Artwork
$120,958.80
Brown Resources Pty Ltd
Draft business case-Transformation of Trades
$47,030.00
Christopher Drummond
Preparation, rehearsal (Road) and performance direction for Acting courses
$12,400.00
Cloud Industry Group Pty Ltd
CRM Salesforce Consulting work
$15,600.00
D2V Entertainment Pty Ltd
Marketing - Video Production and editing services
$22,152.10
Daly Salon Pty Ltd
Hair & Beauty Consultation Services
$86,173.00
Daylight Breaks Pty Ltd
Video production - defence industry focused videos
$10,670.00
Dept Of Home Affairs
Translating & Interpreting Services
$12,463.10
Diego Alvarez Sanou
Choreography, Workshops and advice provision for the Dance courses
$12,000.00
Ellucian Australia Pty Ltd
Banner Staff Augmentation/ODS-ODI Custom Migration
$22,289.75
Enable Professional Services
IT Service Management (ITSM) Transition Project progress payment
$49,223.50
E-Oz Energy Skills Australia
Profiling Services - E-profiling database
$55,630.90
Ernst & Young
Reconfiguration of student registrations and Commonwealth funding processes and Improving Practices Project
$306,531.43
Finesse Model Agency
Fashion Modelling Services
$19,417.50
Glen J Films
Online learning-Filming and Short Videos
$12,215.00
Hays Specialist Recruitment
Professional Recruitment Services
$46,525.15
Health Safety Environment Aust
Occupational Health & Safety
$12,310.50
Hudson Global Resources (Aust)
$49,720.31
Ildance
Choreography & rehearsal services for Dance Program graduation season 2019
Integrated Global Partners P/L
Executive Capability Feedback and Support
$79,747.09
Iocane Pty Ltd
Edu-roam requirement / deployment costs
$23,430.04
Ionize Pty Ltd
Course Development charges
$34,500.00
Juan Photography
Marketing - Photography
$13,365.52
Lateral Vision Pty Ltd
Cloud tour package with 360-degree photo locations
$30,044.97
Learning Information Systems
Digital Platform for International Students
$83,450.00
Lenovo (Aust &New Zealand) Pty Ltd
IT Services
$15,569.30
Magic Child Limited
Course Facilitator Services
$21,709.55
Michael Hill
Preparation, rehearsal (Darlinghurst Nights) and performance direction for Acting course
$18,900.00
Microsoft Pty Ltd
IT Security Packages
$56,772.92
Motiv Brand Design
Marketing-Logo Branding Services
$43,835.00
Nicknack Creative Pty Ltd
Infographic services
$10,240.00
Private industry service contract (Name of contractor cannot be disclosed due to Non-Disclosure Agreement.)
Future skills needs analysis
$90,960.29
$25,000.00
Optus Billing Services Pty Ltd
Customer Contact Management System costs
$17,570.14
Outcomex Pty Ltd
Professional service for hyperflex
$14,832.00
Paradigm Management Consulting
External Training Provider
$16,940.45
Professional Services - Board Risk Appetite, Strategic Plan development
$42,790.48
Procurement Partners
Procurement Profile Project and Procurement Services
$104,125.01
QS Enrolment Solutions (Aust)
Enquiry and Offer Management Fees
$198,427.80
Regional Development Aust
Multi Trades Project
$30,160.40
SA Power Networks
Provision of Courses
$26,400.00
Executive Recruitment and Status Review
$25,500.00
Sign Language Australia
Int Languages - Int Students
$11,495.44
Sinai Innovatech Pty Ltd
Brokerage Services to Source Business for TAFE SA Study Tours
$19,080.00
SMS Consulting Group Ltd
Application Services
$30,156.00
Square Holes
Online Surveys and Focus Groups/Segmentation Analysis/Interviews
$16,662.50
Studiosity Pty Ltd
Online Learning Support Program
$71,000.00
Talent International (SA) P/L
Workforce Relations
$38,252.76
Tasman Human Resource
HR Services Provided in Relation to International Partnership Project
$17,640.00
Underwood Executive Pty Ltd
$116,819.00
University of Tasmania
NDCO Collaborative project training package
$17,325.00
Vetassess
QTL Aviation Compliance
$34,802.10
$2,502,504.99
The details of South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.
The website also provides details of across government contracts.
The Audit and Risk Committee (ARC) provides advice to the TAFE SA Board on the organisation’s risk, control and compliance framework, and its external accountability responsibilities.
The ARC comprises four members of the TAFE SA Board, with regular attendees including the Chief Executive, Chief Financial Officer, Internal Audit and representatives from the Auditor-General's Department. The committee met on five occasions during 2019-20.
During 2019-20, the ARC has focused on the following matters:
Category/nature of fraud
Number of instances
Theft of monies
Unauthorised/inappropriate use of government resources
NB: Fraud reported includes actual and reasonably suspected incidents of fraud.
TAFE SA is committed to maintaining a work environment free of fraud and corrupt behaviour and promotes this behaviour through the organisation’s fraud and corruption control plan and policy documents.
Fraud control risks are reviewed and assessed annually to ensure that processes are in place to adequately manage potential fraud risks.
Any instances of misconduct are treated seriously by the organisation, and where these occur, prompt action is taken to ensure that they are thoroughly investigated and that those responsible are held to account.
TAFE SA uses a number of internal strategies to control and prevent fraud.
A regular report is provided to the TAFE SA Audit and Risk Committee on all current fraud investigations.
Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:
Zero.
Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.
TAFE SA supports and encourages staff with carer responsibilities to discuss their circumstances and working arrangements needs with their manager or director.
TAFE SA also promotes the Carers Recognition Act 2005 and the South Australian Carers Charter by ensuring reference during new employee induction and on-boarding.
A link to the Carers Recognition Act 2005 is available for staff on TAFE SA’s intranet to understand Carers responsibilities and obligations.
TAFE SA supports the Carers Recognition Act 2005 by ensuring employees have access to carers leave provisions as per the Enterprise Agreements.
Complaint categories
Sub-categories
Example
Number of Complaints
Professional behaviour
Staff
37
Communication
Quality
40
Service delivery
Systems; services; processes
97
Policy
Application; content
Service quality
Information; access, responsiveness
122
No case to answer
7
306
Additional Metrics
Number of positive feedback comments
26
Number of negative feedback comments
580
Total number of feedback comments
606
% complaints resolved within policy timeframes
71% (Level 1) resolved in less than 14 days.
90% (Level 1-3) resolved in less than 30 days.
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