The working environment for help desk support officers can be quite stressful. When people have deadlines to meet and their inadequate computer knowledge hinders their progress, tension can arise. Hence it pays to have excellent communication skills and be able to solve problems quickly and effectively. Patience and diplomacy come into play when dealing with a vast range of people from clerks, to students, to CEO's, all with different levels of IT knowledge. Be prepared to answer the same question fifty times a day!
On some occasions, when a computer technician is unavailable, the help desk support person is required to provide basic technical support. According to John, it is a great way for someone to develop their computer skills. "It is an excellent place to learn a lot of varied, computer support skills," he says. Help desk support staff are employed mainly in IT companies but many medium to large sized companies and organisations also need a help desk team.