Because they deal directly with patients, medical administrative officers must demonstrate excellent people skills and be well presented. Often a medical administrative officer is the first point of contact for sick, worried patients, and so a high level of understanding is important. Their work environment can be hectic - you may have noticed that a medical administrative officer's telephone never stops ringing - so being able to remain calm is essential. Trustworthiness and discretion are other key requirements of medical administrative officers, as they deal with highly confidential information. Excellent organisational skills are also a must as scheduling and juggling many appointments for patients is a key duty. They need to be prepared to sit down at the keyboard for long periods of time, which, without care, can cause eye and neck/back strain, and repetitive movement injuries. Therefore medical administrative officers must be aware of and follow Occupational Health and Safety procedures in order to take care of themselves.