Because of the direct contact Customer Service Officers have with the public, excellent customer service skills are a must in this occupation. Being well informed about their organisation, so that inquiries can be answered promptly and complaints resolved quickly, is also advantageous. Since customer service officers have to contend with the odd problem, analytical and problem solving skills will also greatly assist them in their job. Aside from handling inquiries, customer service officers often assist people to fill in forms associated with their inquiry or complaint. This might be a rental assistance form at a housing agency, a loan application form at a financial institution, or some cases a poor work practice complaint form.