Introduction to Retail


This course offers students the skills and knowledge to use effective communications techniques with colleagues and customers to work effectively as part of the team. You will be able to follow all the steps of selling to determine the customers’ needs, match products and services to help then with their enquiry and contribute to a service culture.

This course will assist you in gaining employment in the retail industry.

Course Details

Choosing a TAFE SA course for school students is a great way to get a vocational qualification while you’re still in high school. You may also gain valuable credits towards your SACE Certificate, an apprenticeship, or a diploma or university.

TAFE SA Courses for School students gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment.


TAFE SA Adelaide City

Course Dates

2 Intakes - 17 Feb - 31 Mar, 19 May - 30 Jun 2022


7  Days, Part Time

Training Format


$ 427.50

Other Details

Please indicate in the comments which dates you are wishing to register for when submitting your interest. Classes on the 17th Feb & 19th May will run from 9:30 AM - 12:30 PM

  • Accredited Unit Name

    National Code

    Nominal Hours

    Engage the customer



    Communicate in the workplace to support team and customer outcomes



    Sell to the retail customer



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