Responding to Customer Complaints


Participants will gain the skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

4 weeks
Process customer complaints (BSBCMM301)

Short Course Delivery Locations Some short courses can provide accreditation for industry-specific registration, while others merely provide skills and knowledge in the subject area. Concession prices are available for some courses.

For details on the short course refund policy, enrolment process, international student eligibility and more, please visit Applying for Short Courses
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