Certificate III in Travel

National Code: SIT30216
TAFE SA Code: TP00989


This entry-level qualification is your ticket to a bright future in the exciting world of travel. Become a travel consultant, sales agent, or reservations officer in a retail travel agency or with a tour operator. Gain the essential skills and knowledge you need to work effectively in the travel industry including a range of administrative skills, operational knowledge of booking systems, airline reservations and ticketing, and customer service and sales skills. Learn about the domestic, international, leisure, and corporate travel markets. You’ll get hands-on learning on field trips and excursions while you study. This is the industry-recognised course you need to get started in the travel industry, so let’s go with TAFE SA.

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12 months 

Full Time or Part Time equivalent

Locations & Applications

Campus / Location
Study Mode
Study Load

Course Admission Requirements

  • No course admission requirements
If there are more applications for this course than places available, applicants will be ranked by date of application to this course

Please Read Before Applying

Entry Recommendations
This is recommended as an entry level course for those interested in the travel industry. You will need to have some skills in Office 365 and computing.

Attendance Requirements (subject to change)
This course is delivered through a blend of on-campus and online classes with most classes face to face. You will need to attend online and on-campus classes to successfully complete this course. All face to face classes are at Regency campus. Full time students will have on-campus classes 4 days a week from 9.00 to 3.30pm and can complete the course in 6 months. Part time students will have on-campus classes 2 days a week from 9.00 to 3.30pm and can complete this course in 12 months. You are required to go to industry excursions which may be linked to assessments and unit completion. Units on industry software training on SABRE and VTO Ultimate will require on-campus attendance. Students are expected to commit regular weekly time for completion of assessments with specific deadlines.

Industry Conditions and Skills
We recommend you have good communication, interpersonal and numeracy skills. A focus on customer service and the ability to work with people from all backgrounds is needed.

Additional Uniforms, Equipment and Costs

  • Excursions, industry visit and name badge, $202.50
  • Smart casual attire is acceptable and
  • Lecturers will advise of appropriate dress for industry visits

Vocational Placements
There is no compulsory vocational placement. Volunteering can enhance your study and industry experience.

Average cost per semester
Total Fees for the 12 month course
Full Fee

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales. Possible job titles may include travel consultant (domestic, international, corporate, leisure, online, mobile) reservations officer (tour operator, wholesaler, airline, coach, rail, hotel).

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Travel (SIT30216)
    This course provides the skills and knowledge to work effectively in the travel industry and incorporates administrative skills, operational knowledge of booking systems including airline reservations and fares and ticketing, and customer service and sales skills. To complete the qualification you are required to complete all 14 core units and 3 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates are satisfied with the overall quality of training.
    of TAFE SA graduates would recommend their training.

    * 2021 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Access and Interpret Product Information 65
    Book Supplier Products and Services 20
    Construct normal international airfares 40
    Construct promotional international airfares 40
    Participate in safe work practices 12
    Prepare Quotations 30
    Process Travel Related Documentation 26
    Provide advice on Australian destinations 65
    Provide advice on international destinations 30
    Provide service to customers 25
    Sell tourism products and services 35
    Show social and cultural sensitivity 20
    Source and use information on the tourism and travel industry 25
    Use a computerised reservations or operations system 120


    Name Nominal Hours
    Enhance customer service experiences 40
    Provide specialist advice on cruises 30
    Work effectively with others 15
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