Certificate III in Tourism

National Code: SIT30116
TAFE SA Code: TP00988


This course provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales, operational and tour delivery skills. Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered, or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or on-board form of transportation.

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Up to 6 months 

Full Time or Part Time equivalent

  • Duration
    Full Fee
    Total Fees for the 6 Months course
    $4,568 - $6,124
    $2,221 - $2,977

    Average cost per semester
    Total Fees for the 6 Month course
    Full Fee
    $4,568 - $6,124
    $4,568 - $6,124
    $2,221 - $2,977
    $2,221 - $2,977
    $1,650 - $2,211
    $1,650 - $2,211

    Fees vary depending on subjects you enrol into. This course also has an incidentals cost of $115.00 for Excursion and conference attendance..

    This course is subsidised through the Government of South Australia's WorkReady initiative. To access subsidised training through WorkReady, your suitability to complete the qualification will be assessed. This may include participation in a Language, Literacy and Numeracy pre-assessment.

  • Upfront Payment

    This is the total cost of the course you need to pay when you enrol if you are not eligible for a subsidy or concession.

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    Payment Plan

    If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Participate in safe work practices 12
    Provide service to customers 25
    Show social and cultural sensitivity 20
    Source and use information on the tourism and travel industry 25


    Name Nominal Hours
    Access and interpret product information 65
    Book supplier products and services 20
    Coordinate and operate tours 70
    Enhance customer service experiences 40
    Operate online information systems 40
    Organise personal work priorities and development 30
    Prepare and present tour commentaries or activities 70
    Prepare quotations 30
    Process financial transactions 25
    Process travel-related documentation 26
    Provide accommodation reception services 30
    Provide advice on Australian destinations 40
    Provide specialist advice on cruises 30
    Provide visitor information 35
    Sell tourism products and services 35
    Work effectively with others 15
  • Employment Outcomes

    This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. Job titles may include reservation sales agent for a tour operator, visitor information officer, inbound tour coordinator, booking agent, sales consultant, attractions attendant.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Tourism (SIT30116)
    Content meets the needs of skilled operators who wish to apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. Skills covered include customer service, cultural sensitivity and workplace safety. 4 core units and 11 electives.

    Note: Students who successfully complete only one or more units of competency but not the full Qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates find jobs or continue studying.
    of TAFE SA graduates are satisfied with the overall quality of training.

    * 2017 NCVER Student Outcomes Survey findings
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