QUALIFICATION

Certificate III in Retail


National Code: SIR30216
TAFE SA Code: TP00922


Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the retail customer, maintaining daily store operations and delivering on organisational expectations.

This course is delivered across the state and has a blended learning approach.

See important information below for delivery locations and information about the blended learning approach and workshop locations.

Duration
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Up to 6 months 

Full Time or Part Time equivalent

Retail Sales Supervisors and Assistants Retail Sales Supervisors and Assistants

Locations & Applications

Course Admission Requirements

  • No course admission requirements

Total Fees for the 6 month course
Full Fee
$2,018

Student Services Fee (SSF) applies. Full-time student $20. Part-time student $10.

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

    • Adelaide City Campus has more than one intake each Semester and you will commence at the next available intake.
  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Frontline sales assistant, customer service representative, retail supervisor, team leader, senior sales assistant.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Retail (SIR30216)
    This course is recognised by industry as providing skills and knowledge to perform various retail operations tasks, such as cash handling, sales and service, merchandising, stock control and workplace safety duties. To complete the qualification you are required to complete all 8 core units and 5 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    88%*
    of TAFE SA graduates find jobs or continue studying.
    85%*
    of TAFE SA graduates are satisfied with the overall quality of training.



    * 2019 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.

    Core

    Name Nominal Hours
    Assist with customer difficulties 40
    Build customer relationships and loyalty 40
    Contribute to workplace health and safety 20
    Engage the customer 30
    Identify and respond to security risks 30
    Sell to the retail customer 20
    Work effectively in a service environment 45
    Work effectively in a team 30

    Elective

    Name Nominal Hours
    Advise on products and services 30
    Analyse and achieve sales targets 35
    Communicate in the workplace to support team and customer outcomes 40
    Coordinate visual merchandising activities 35
    Licence to operate a forklift truck 40
    Maintain personal health and wellbeing 40
    Organise and maintain the store environment 20
    Organise personal work requirements 20
    Prepare and serve espresso coffee 30
    Produce complex desktop published documents 50
    Produce desktop published documents 50
    Produce visual merchandise displays 35
    Receive and handle retail stock 35
    Supervise and support frontline team members 40
    Train others in frontline tasks 20
    Use hygienic practices for food safety 15
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