Certificate II in Retail Services

National Code: SIR20216
TAFE SA Code: TP00921


Gain the skills and knowledge to be competent in a range of activities and functions requiring basic retail operational knowledge and practical skills. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets.

Example Career Profile
Print Course Page
Up to 6 months 

Full Time or Part Time equivalent

Retail Sales Supervisors and Assistants Retail Sales Supervisors and Assistants

Locations & Applications

Campus / Location
Study Mode
Study Load

Course Admission Requirements

  • No course admission requirements
If there are more applications for this course than places available, applicants will be ranked by date of application to this course
If you have a verified disability/medical condition and require additional support to demonstrate satisfactory reading, writing and numeracy skills please contact Student Services prior to applying to discuss your needs. To be eligible for support you must provide medical documentation to verify your disability/medical condition.

Total Fees for the 6 month course
$1,024 - $1,170
$945 - $1,080

This course is subsidised through the Government of South Australia's Subsidised Training initiative. The eligibility check below is an indication only and does not confirm your eligibility status. Eligibility verification will take place during the enrolment process and may include participation in a Language, Literacy and Numeracy pre-assessment. Concessions apply to Subsidised Training only.

Subsidised Training Eligibility
Full Fee
$1,496 - $1,710

Student Services Fee (SSF) applies. Full-time student $20. Part-time student $10.

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary.

    • Adelaide City Campus has more than one intake each Semester and you will commence at the next available intake.
    • Student course costs may be lower, depending upon eligibility.
  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

    Read More

    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

    Read More

  • Employment Outcomes

    Retail is one of the largest employment sectors in Australia with many opportunities for graduates. These roles include merchandising, buying, selling, marketing and styling and can be in a diverse range of businesses including fashion, footwear and accessories. Possible job roles include: Sales Assistant, Customer Service Assistant.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate II in Retail Services (SIR20216)
    This qualification provides skills in customer service, selling, product knowledge and merchandising. To complete the qualification you are required to complete all 7 core units and 5 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    of TAFE SA graduates find jobs or continue studying.
    of TAFE SA graduates are satisfied with the overall quality of training.

    * 2019 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all units listed below must necessarily be completed to achieve your qualification.


    Name Nominal Hours
    Advise on products and services 30
    Communicate in the workplace to support team and customer outcomes 40
    Contribute to workplace health and safety 20
    Engage the customer 30
    Identify and respond to security risks 30
    Organise personal work requirements 20
    Work effectively in a service environment 45


    Name Nominal Hours
    Follow point-of-sale procedures 20
    Organise and maintain the store environment 20
    Plan a career in the retail industry 20
    Produce visual merchandise displays 35
    Receive and handle retail stock 35
Back to Top