AWARD COURSE

Certificate II in Business


National Code: BSB20115
TAFE SA Code: TP00761


Description

This course will help you understand the role and responsibility of administration support. These skills will enable you to perform a range of routine administrative tasks including WHS processes, customer service, information management, innovation, interpersonal communication, computing, and sustainability.

Duration
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Up to 6 months 

Full Time or Part Time equivalent

Receptionist Receptionist

Locations & Applications

Campus / Location
Code
Study Mode
Study Load
Scheduled
















Course Admission Requirements

  • No course admission requirements, however, students wishing to access subsidised training will be required to demonstrate satisfactory reading, writing and numeracy skills
If there are more applications for this course than places available, applicants will be ranked by date of application to this course
If you have a verified disability/medical condition and require additional support to demonstrate satisfactory reading, writing and numeracy skills please contact Student Services prior to applying to discuss your needs. To be eligible for support you must provide medical documentation to verify your disability/medical condition.

Total Fees for the 6 month course
Subsidised
$123 - $203
Concession
$123 - $203

This course is subsidised through the Government of South Australia's Subsidised Training initiative. Assessing your eligibility may include participation in a Language, Literacy and Numeracy pre-assessment. Concessions apply to Subsidised Training only.

Subsidised Training Eligibility
Full Fee
$1,384 - $2,288
    • Some units may not be available at some campuses. In particular, specialist units (eg health) may not be offered on campus but can be completed online. Study sessions may vary including a combination of on campus, online and/or independent study. Lecturer support will be available for all options.
    • Reading, writing and numeracy skills are assessed using the Core Skills Profile for Adults (CSPA). This assessment is used to determine whether you will be required to undertake additional support units alongside your qualification or undertake a pathway course before commencing your chosen qualification. If you receive an offer, more information will be provided at your enrolment session.
  • Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

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    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

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  • Employment Outcomes

    Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior, Receptionist/Front office.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate II in Business (BSB20115)
    You will learn to develop/refine customer service skills, process and maintain workplace information, communicate with people from diverse backgrounds and develop/refine employability skills. To complete the qualification you are required to complete 1 core unit and 11 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    87%*
    of TAFE SA graduates find jobs or continue studying.
    89%*
    of TAFE SA graduates are satisfied with the overall quality of training.



    * 2017 NCVER Student Outcomes Survey findings
  • Below is a list of all units that TAFE SA can offer in this qualification. The selection of units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all units listed below must necessarily be completed to achieve your qualification.

    Core

    Name Nominal Hours
    Contribute to health and safety of self and others 20

    Elective

    Name Nominal Hours
    Communicate in the workplace 40
    Create and use spreadsheets 30
    Deliver a service to customers 40
    Handle mail 15
    Organise and complete daily work activities 20
    Prepare and process financial documents 30
    Process and maintain workplace information 30
    Produce digital text documents 60
    Purchase goods and services online 40
    Use business technology 20
    Use digital technologies to communicate remotely 20
    Work effectively in a business environment 30
    Work effectively with others 15
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