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International students tuition fee refunds

Applications for Refunds must:

  1. Be submitted by fully completing the Request for Refund of International Student Tuition Fees form;
  2. Be accompanied by a Request for Withdrawal/Deferral form (if applicable); and
  3. Be forwarded to the International Unit.

Processing the Refund

  1. The information provided by the Student on the Request for Refund of International Student Tuition Fees form must include:
    1. The date of the claim;
    2. The student’s full name;
    3. The course in which the student was enrolled;
    4. The basis for making the claim;
    5. The amount claimed;
    6. The address to which the refund is to be forwarded or;
    7. The student’s bank details;
    8. The student’s signature; and
    9. All documents relevant in consideration of the claim
  2. Refund applications will not be processed where the signature on the Request for Refund of International Student Tuition Fees form does not match the student’s signature as shown on other documents provided by the student for admission to TAFE SA, unless student has communicated this intention.
  3. The date of the notification for Request for Refund is the date which the completed form is received by the International Unit (as written in the top right of the form) or date/time of email. If the Request for Refund is considered incomplete (ie missing a signature, incomplete form, or missing supporting documentation etc) then the date of filing will be when the missing details and/or information is received.
  4. Refund request forms can be submitted via email. The email communication will be considered the students confirmation of submission (and signature). If email is received outside of business hours the receipt will be deemed as 9.00am on the next business day.
  5. The funds covering the tuition fees must be cleared (ie cheques cleared).
  6. All debts to TAFE SA must have been settled and paid before any refund can be calculated with any outstanding amounts to be deducted from the refund.
  7. Where a student is dissatisfied with a decision to provide or not to provide a refund he or she may appeal that decision in accordance the TAFE SA’s Complaints process.
  8. Where possible, refund requests will be given priority processing in order to meet the timelines imposed by the TPS.

Assessment of Refund Eligibility

The Refund Policy Table (see below) outlines the criteria assessment for determining eligibility for each refund request. Where applicable the Administration Fee will be applied.

Approval of Refunds

Upon submission of full documentation the International Unit’s Finance Officer will undertake the initial assessment of the student’s circumstances. Internal supporting paperwork will be completed and forwarded for authorisation.

The 1st signatory will be the Manager: International Operations. For newly commencing student, the 2nd and final signatory will be the General Manager of the International Unit. For continuing students the 2nd and final signatory will be the relevant Education Manager (or Chief Financial Officer). 

The refund process will be monitored to ensure that timelines for TPS reporting and refunding of student monies is in accordance with the ESOS Act requirements.

Payment of Refunds

  1. Applications for refunds must be authorised as per above ‘Approval of Refunds’ section
  2. Where ‘Provider Default’ occurs for the below reasons (subject to change according to the Act and any amendments):
    1. The course does not start on the course commencement date; or
    2. TAFE SA stop running the course after it starts and before it is completed; or
    3. The course is not provided fully to the student because TAFE SA has a condition imposed by the regulator AND
    4. If the student has requested a full refund of fees rather than placement in an alternate course:

      TAFE SA will refund the tuition fees within 2 weeks 

  3. Where ‘Student Default’ occurs for the below reasons (subject to change according to the Act and any amendments):

        a.  Student withdrawal

        b.  Student does not arrive

        c.  Visa refusal

        d.  Other valid circumstances consistent with the Refund Policy Table

TAFE SA will refund the unspent tuition fees within 4 weeks after receipt of the completed and signed Request for Refund of International Student Tuition Fees form together with the appropriate supporting documents.

To comply with the ESOS Act and TPS requirements and timelines, if necessary, a priority payment fee will be paid by the International Unit to Shared Services. This will be avoided as often as possible.

TAFE SA International Student Tuition Fee Refund Policy Table - effective 20 July 2016

Reason for Refund of Course Fees Paid

Refund Payable by TAFE South Australia

Visa unsuccessful (proof required) – non commencement

100% refund less A$200 Administration Fee.

Visa unsuccessful (proof required) but student has commenced studies

Pro-rata refund of unspent tuition fees less A$200 Administration Fee. Student will be charged for the week(s) student actually attended, in accordance with the program charge rate. This will be calculated and charged as weekly cost for the used portion

Student’s visa application is delayed by circumstances beyond the student’s control and is not ready in time for the student to begin the program for which they applied; and the student presents independent documentation or evidence of the delay (this circumstance does not cover a visa delay caused by the student’s own action or inaction).

100% refund less A$200 Administration Fee

If the student does not meet the Minimum Entry Requirements, or the conditions set out in the Letter of Offer

100% refund less A$300 Administration Fee

Student provides false or misleading information

No refund payable

Withdrawal prior to commencement:

10 weeks or more (70 or more calendar days) before the official start date of the term or semester

100% refund less A$300 Administration Fee

Withdrawal prior to commencement:

Between 4-10 weeks (29-69 calendar days) before the official start date of the term or semester

75% refund less A$300 Administration Fee

Withdrawal prior to commencement:

Less than 4 weeks (1-28 calendar days) before the official start date of the term or semester

50% refund less A$300 Administration Fee

If the student withdraws on or after the official start date of the term or semester

No refund applies 

If the student withdraws on or after the official start date of the term or semester due to compassionate reasons

75% of unspent fees, less A$300 Administration Fee (medical certificates will be required), based on the authorisation of the Principle Executive Officer (PEO) or nominated delegate

If the student commences a course but receives Program Group approval to transfer to another TAFE SA course

No refund payable to student. However, unspent tuition fees may be transferred to the new course should the previous Education Manager approve less any additional teaching/learning costs incurred.

Late arrival of student

No refund for missed classes

Breach of student visa conditions, visa cancellation, or failure to comply with conditions of enrolment and TAFE SA student related policies

No refund

Change of status to Permanent Resident after commencement of studies

No refund

Student applies for refund, defers study, then reapplies for refund for following semester

New refund request will be processed using the timelines of the original refund application and not the new refund application

Student applies for deferral, then does not enrol, and requests a refund

Refund processed using the timelines of the original deferral request

Successful Credit or RPL (Recognition of Prior Learning) Assessment reducing study load but not duration

Refund calculated on the actual course credit assessment weeks, in accordance with the program charge rate + A$300 Administration Fee

If a student ‘fast tracks’ and completes their course in a shorter time than what is specified in the Letter of Offer

No refund as tuition fees are for the qualification earnt. Students need to be aware that the COE will be cancelled and DIBP notified of early completion of studies.

PROVIDER DEFAULT

 

In the unlikely event that TAFE SA is unable to deliver the agreed course in full or to commence the course on the course commencement date. In these circumstances the student may also be offered enrolment in an alternative program at no extra cost to the student. Students have the right whether to accept the place in the alternative program or the full refund of the tuition fee paid.

100% refund.