Business & Marketing

Management & Administration

Study Areas
Course Types

Implement Good Customer Service Strategies

Duration3 hours
Pre-requisitesTo achieve the most out of the workshop it is recommended participants have some experience with others in the workplace.
FacultyBusiness and Marketing

Short Course Delivery Locations Help…

LocationApplicationStart dateEnd dateStudy ModeScheduled
Regency ParkApply NowFri 4 Nov 2016On CampusDay Only
Class Times:1 day x 3 hours
Friday 9:00am-12:00pm
Fee:$99.00 GST inc
Contact:Enquire...Phone:8207 9626
Note: No refunds apply unless the course is cancelled by TAFE SA.


Our comprehensive half-day training course covers important customer services concepts. It is suitable for people needing to learn the basics as well as those wanting to improve their customer contact skills and work effectively with internal and external customers.

Skills Covered

Implement Good Customer Service Strategies
- Effective use of voice
- Active listening skills
- Positive professional language
- Showing initiative
- Team work contributing to customer service standards
- Sourcing new information

Pre-enrolment Information

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Contact us

phone freecall 1800 882 661
phoneenquire online