Note: No refunds apply unless the course is cancelled by TAFE SA.
Our comprehensive half-day training course covers important customer services concepts. It is suitable for people needing to learn the basics as well as those wanting to improve their customer contact skills and work effectively with internal and external customers.
Implement Good Customer Service Strategies
- Effective use of voice
- Active listening skills
- Positive professional language
- Showing initiative
- Team work contributing to customer service standards
- Sourcing new information