Business & Marketing


Study Areas
Course Types

Certificate II in Retail Services

Duration Up to 6 months Full Time or Part Time equivalent
National CodeSIR20212
TAFE SA CodeTP00356
Course TypeTraining Package Qualification
Course UnitsView Units
Example Career ProfileCustomer Service OfficerCustomer Service Officer
FacultiesBusiness and Marketing
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Course Types:

Campus Locations for Course Delivery


Campus/Delivery SATAC
Application Study Mode Study Load
Full / Part Time
Online501362Apply Now OnlineFT & PT 
Adelaide City501348Apply Now On CampusFT & PTDay Only
Mount Gambier555045Apply Now On CampusFT & PTDay Only
Noarlunga515036Apply Now On CampusFT & PTDay Only

Course Admission Requirements

  • No course admission requirements

    Course Notes & Special Requirements

    • For further information on studying this course online contact 8207 8373 or

    How to Apply

    Award Courses

    Note: You must be an Australian Resident to apply for this course. For International Students please visit International Courses.

    Employment Outcomes

    Retail is one of the largest employment sectors in Australia with many opportunities for graduates. These roles include merchandising, buying, selling, marketing and styling and can be in a diverse range of businesses including fashion, footwear and accessories. Possible job roles include: Sales Assistant, Customer Service Assistant.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate II in Retail Services (SIR20212)
    The qualifications is designed to provide skills in customer service, selling, product knowledge and merchandising. 8 core units plus 6 electives.

    Note: Students who successfully complete only one or more units of competency but not the full Qualification are eligible to receive a Statement of Attainment.


     Fee Range (approx)
    Total course cost$1,836 - $2,268
    Help with Fees

    Fees vary depending on the subjects you enrol into and are based on a rate per hour. TAFE SA reserve the right to make any changes necessary.

    Pre-enrolment Information

    pdf icondownload pre-enrolment brochure or read more about:

    Contact us

    phone freecall 1800 882 661
    phoneenquire online