How to Apply
Award Courses
Note: You must be an Australian Resident to apply for this course.
For International Students please visit International Courses.
Employment Outcomes
Many large companies and educational institutions employ help desk support personnel to answer their user community's questions about IT services. Help desk support personnel need to have a broad knowledge of the information technology systems that are used in their organisation. They must also be knowledgeable about the different software packages and databases that are available. Helping people access group servers or lost files are part and parcel of this job. Help desk support personnel who work for hardware and software companies may assist customers by telephone to install and use specific products.Many large companies and educational institutions employ help desk support personnel to answer their user community's questions about IT services. Help desk support personnel need to have a broad knowledge of the information technology systems that are used in their organisation. They must also be knowledgeable about the different software packages and databases that are available. Helping people access group servers or lost files are part and parcel of this job. Help desk support personnel who work for hardware and software companies may assist customers by telephone to install and use specific products.
Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.
Qualifications & Skills Covered
Certificate II in Information, Digital Media and Technology
7 core units: Participate in OHS processes; participate in environmentally sustainable work practices; use computer operating systems and hardware; work and communicate effectively in an IT environment; operate application software packages; operate a digital media technology package; use social media tools for collaboration and engagement; plus 7 electives.
Note: Students who successfully complete only one or more units of competency within this Qualification will receive a Statement of Attainment.
This course is funded through the Government of South Australia's Skills for All initiative. To find out if you may be eligible for this funding please answer the following questions:
This course is funded through the Government of South Australia's Skills for All initiative. To find out if you may be eligible for
this funding please visit the TAFE SA website.
There may be incidental fees for additional expenses to those required to complete the course. For example for equipment,
transport or accommodation.
To help with the payment of your fees, you may be able to pay your fees by instalments. To find out more please visit:
www.tafesa.edu.au/fbi
You may also be eligible for a fee concession if you hold a current:
- Health Care Card
- Pensioner Concession Card
- Veterans Affairs Card
or if you are a prisoner in a South Australian correctional institution.
To find out more please visit: www.tafesa.edu.au/concession