Information Technology

General IT & Support

Study Areas
Course Types

General IT & Support

Award Courses Help… National Code
Certificate I in Information, Digital Media and TechnologyICT10115
Certificate II in Information, Digital Media and TechnologyICT20115
Certificate II Program in Skills for Work and Vocational Pathways (Information Technology)
Certificate III in Information, Digital Media and TechnologyICT30115
Certificate III Program in Information, Digital Media and Technology (General)
Certificate IV in Information TechnologyICT40115
Advanced Diploma of Computer Systems TechnologyICT60515
Apprenticeships and Traineeships Help… National Code
Certificate II in Information, Digital Media and TechnologyICT20115
Certificate III in Information, Digital Media and TechnologyICT30115
Certificate IV in Information TechnologyICT40115
Advanced Diploma of Computer Systems TechnologyICT60515
Aboriginal or Torres Strait Islanders Help… National Code
Certificate I in Information, Digital Media and TechnologyICT10115
* Eligibility criteria applies. See course details to check if you meet the requirements for funding.

About General IT and Support

Many large companies and educational institutions employ help desk support personnel to answer their user community's questions about IT services. Help desk support personnel need to have a broad knowledge of the information technology systems that are used in their organisation. They must also be knowledgeable about the different software packages and databases that are available. Helping people access group servers or lost files are part and parcel of this job. Help desk support personnel who work for hardware and software companies may assist customers by telephone to install and use specific products.

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Information Technology

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Tracey - IT Administrator