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QUALIFICATION

Certificate III in Retail


 National Code: SIR30216
 TAFE SA Code: TP00922


2024 start

Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the retail customer, maintaining daily store operations and delivering on organisational expectations.

Award Course Apprenticeships & Traineeships
Duration
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12 months 

Part Time

Retail Sales Supervisors and Assistants
Retail Sales Supervisors and Assistants

Locations & Applications

Campus / Location
Code
Study Mode
Study Load
Scheduled
Adelaide City

Closed

Blended – learn in a mixture of classroom and online environments. On campus learning will be scheduled but online learning can provide more flexibility. Lecturer support will be provided for all study. Access to a computer with an internet connection is required.
Part Time
Apply on Mon 22 Apr 2024

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On Campus/Location

On campus/location – learn in a classroom environment that gives you the opportunity to interact with your lecturer and fellow students in person.

Online

Online – learn at your own pace, in your own space. Lecturer support will be provided via email and interaction with fellow students may be available via forums and chat groups. Online courses require access to a computer with an internet connection.

Blended

Blended – learn in a mixture of classroom and online environments. On campus learning will be scheduled but online learning can provide more flexibility. Lecturer support will be provided for all study. Access to a computer with an internet connection is required.

Virtual Classroom

Virtual Classroom – online classes are delivered by Collaborate. Collaborate is a web-based online classroom collaboration tool that acts as a real-time virtual classroom.

Workplace

Workplace – if you are currently employed in the industry but do not have a formal qualification TAFE SA can recognise the skills you already have. The duration of the course will be determined by your individual study plan.

Full Time

Full Time classes

Part Time

Part Time classes

Day Classes

Day time classes

Evening Classes

Evening time classes

International

A course available to International students

Course Admission Requirements

  • No course admission requirements
If there are more applications for this course than places available, applicants will be ranked by date of application to this course.

Please Read Before Applying

Entry Recommendations
Recommended for those wanting to enter into a retail career, open their own business or become a supervisor.

Industry Conditions and Skills
You will need:

  • basic computer skills
  • to be interested in working with people
  • to have good communication skills
  • to be able to multitask
  • to have a reasonable level of fitness to stand for long periods.

Fees

Average cost per semester
Total Fees for the 12 month course
Full Fee
$1,785
$3,570

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Help with Fees

    Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

    Read More

    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

    Read More

  • Employment Outcomes & Skills Covered

    Employment Outcomes

    Frontline sales assistant, customer service representative, retail supervisor, team leader, senior sales assistant.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate III in Retail (SIR30216)
    This course is recognised by industry as providing skills and knowledge to perform various retail operations tasks, such as cash handling, sales and service, merchandising, stock control and workplace safety duties. To complete the qualification you are required to complete all 8 core units and 5 elective units.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    90%*
    of TAFE SA graduates are satisfied with the overall quality of training.
    87%*
    of TAFE SA graduates would recommend their training.



    * 2023 NCVER Student Outcomes Survey findings

  • Course Units

    Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.

    Core

    Name Nominal Hours
    Assist with customer difficulties 40
    Build customer relationships and loyalty 40
    Contribute to workplace health and safety 20
    Engage the customer 30
    Identify and respond to security risks 30
    Sell to the retail customer 20
    Work effectively in a service environment 45
    Work effectively in a team 30

    Elective

    Name Nominal Hours
    Advise on products and services 30
    Analyse and achieve sales targets 35
    Communicate in the workplace to support team and customer outcomes 40
    Coordinate visual merchandising activities 35
    Licence to operate a forklift truck 40
    Maintain personal health and wellbeing 40
    Organise and maintain the store environment 20
    Organise personal work requirements 20
    Prepare and serve espresso coffee 30
    Produce visual merchandise displays 35
    Receive and handle retail stock 35
    Supervise and support frontline team members 40
    Train others in frontline tasks 20
    Use hygienic practices for food safety 15

Further Information

Brochure

Course guide

Brochure

Pre-enrolment Brochure

Contact us

Course enquiries and more information

Certificate III in Retail
TP00922
︿
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