All TAFE South Australia International refunds will be made in accordance with the refund table and conditions contained below and in your Letter of Offer/Acceptance. 

An international students must make any request for a refund using the Request for Refund of International Student Tuition Fees form to:

Finance Officer
TAFE South Australia – International
Level 1, 120 Currie Street
ADELAIDE SA 5000

Making a Request for a Refund

Refund applications for full or partial refunds must:

a)    Be made in writing using the Request for Refund of International Student Tuition Fees form
b)    Be accompanied by Request for Withdrawal/Deferral form (if applicable); and
c)    Set out the reasons for the request; and
d)    Be forwarded to:
International Finance Officer                                                                             
TAFE South Australia – International

The information provided by the Student on the Request for Refund of International Student Tuition Fees form must include:
a)    The date of the claim;
b)    The student’s full name;
c)    The course in which the student was enrolled;
d)    The basis for making the claim;
e)    The amount claimed;
f)     The address to which the refund is to be forwarded or;
g)    The student’s payment details;
h)    The student’s signature; and
i)     All documents relevant in consideration of the claim

Refund applications will not be processed where the signature on the Request for Refund of International Student Tuition Fees form does not match the student’s signature as shown on other documents provided by the student for admission to TAFE SA, Unless student has communicated this intention.

The date of the notification for Request for Refund is the date which the completed form is received by the International Unit (as written in the top right of the form) or date/time of email.  If the Request for Refund is filed without the necessary supporting documentation (ie Withdrawal Form etc) then the date of filing will be when the final supporting documentation is received.

Refund request forms can be submitted via email.  The email communication will be considered the students confirmation of submission (and signature). If email is received outside of business hours the receipt will be deemed as 9.00am on the next business day (Monday to Friday, except Public Holidays, 9am – 5pm).

If the Request for Refund is filed without the necessary supporting documentation (ie Withdrawal Form etc) then the date of filing will be when the final supporting documentation is received.

All debts to TAFE SA must have been settled and paid before any refund can be calculated with any outstanding amounts to be deducted from the refund.

Where a student is dissatisfied with a decision to provide or not to provide a refund he or she may appeal that decision in accordance the TAFE SA’s Complaints process.

To comply with the ESOS Act and TPS requirements, and where ‘Provider Default’ occurs for the below reasons (subject to change according to the Act and any amendments):

a. The course does not start on the agreed started date; or
b.TAFE SA stop running the course after it starts and before it is completed;
c.The course is not provided fully to the student because TAFE SA has a condition imposed by the regulator
AND
d. If the student has requested a full refund of fees rather than placement in an alternate course, the refund of fees will be paid in full to the student within 2 weeks

To comply with the ESOS Act and TPS amendment bill, and where ‘Student Default’ occurs for the below reasons (subject to change according to the Act and any amendments:]

a. Student withdrawal or does not arrive
b. Visa refusal
c. Other valid circumstances consistent with the refund policy table

TAFE SA will refund the amount within 4 weeks after receipt of the completed and signed Request for Refund of International Student Tuition Fees form together with the appropriate supporting documents.

Refund Table

Reason for Refund of Course Fees Paid


Refund Payable by TAFE South Australia


Visa unsuccessful (proof required) – non commencement
100% refund less A$200 administration fee.  
Visa unsuccessful (proof required) but student has commenced studies. 
Pro-rata refund of unspent tuition fees less A$200 Administration Fee. Student will be charged for the week(s) student actually attended, in accordance with the program charge rate. This will be calculated and charged as weekly cost for the used portion 
Student’s visa application is delayed by circumstances beyond the student’s control and is not ready in time for the student to begin the program for which they applied; and the student presents independent documentation or evidence of the delay (this circumstance does not cover a visa delay caused by the student’s own action or inaction).
100% refund less A$200 Administration Fee

If the student does not meet the Minimum Entry Requirements, or the conditions set out in the Letter of Offer
100% refund less A$300 Administration Fee
Student provides false or misleading information
No refund payable
Withdrawal prior to commencement: 10 weeks or more (70 or more calendar days) before the official start date of the term or semester
100% refund less A$300 Administration Fee
Withdrawal prior to commencement: Between 4-10 weeks (29-69 calendar days) before the official start date of the term or semester
75% refund less A$300 Administration Fee
Withdrawal prior to commencement: Less than 4 weeks (1-28 calendar days) before the official start date of the term or semester
50% refund less A$300 Administration Fee
If the student withdraws on or after the Agreed Starting Day of the course
No refund applies
If the student withdraws on or after the Agreed Starting Day of the course due to compassionate reasons
75% of unspent fees, less A$300 Administration Fee (medical certificates will be required), based on the authorisation of the Principle Executive Officer (PEO) or nominated delegate
If the student commences a course but receives Program Group approval to transfter to another TAFE SA Course
No refund payable to student.  However, unspent tuition fees may be transferred to the new course should the previous Education Manager approve less any additional teaching/learning costs incurred.

Late Arrival of student
No refund for missed classes
Breach of student visa conditions, visa cancellation, or failure to comply with conditions of enrolment and TAFE SA student related policies;
No refund
Change of status to Permanent Resident after commencement of studies
No refund
Student applies for refund, defers study, then reapplies for refund for following semester
New refund request will be processed using the timelines of the original refund application and not the new refund application.
Student applies for deferral, then does not enrol, and requests a refund. 
Refund processed using the timelines of the original deferral request. 
Successful Credit or RPL (Recognition of Prior Learning) Assessment reducing study load but not duration
Refund calculated on the actual course credit assessment weeks, in accordance with the program charge rate + A$300 Administration Fee
If a student 'fast tracks' and completes their course in a shorter time than what is specified in the Letter of Offer
No refund as tuition fees are for the qualification earnt.  Students need to be aware that the COE will be cancelled and DIBP notified of early completion of studies
PROVIDER DEFAULT

In the unlikely event that TAFE SA is unable to deliver the agreed course in full, or to commence the course on the scheduled/agreed course start date. In these circumstances the student may also be offered enrolment in an alternative program at no extra cost to the student.  Students have the right whether to accept the place in the alternative program of the full refund of the tuition fee paid.
100% refund
A notice of withdrawal due to illness or disability, death of a close family member or political or civil events that warrants a withdrawal may be accepted as grounds for partial refund of fees. Supporting documentary evidence must be provided.

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